Installation Support Administrator – Port Elizabeth

Listing reference: track_

Listing status: Online

Apply by: 3 November 2025

Position summary

Job category: Administration

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their PE Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

  • Scheduling Fitments of Tracker units.
  • Manage scheduling system (PSO) daily to ensure technicians are booked efficiently.
  • Liaising with Tracker technicians, Fitment centres and partners regarding appointments and scheduled fitments.
  • Assisting walk in customers
  • Ad hoc duties requested by any manager or supervisor.
  • Establishing, building, and maintaining relationships with our various partners.
  • Complete administrative tasks, feedback, and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Follow up on fitments, queries and Service Request that have been generated.
  • To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
  • Returned Service Requests re-allocated as requested.
  • Distribution of Service Requests.
  • Weekly follow up of fitments and Service Requests on the Fitment Centre CRM Site.
  • Sending weekly Service Request stats to the relevant regional manager.
  • Managing the daily performance of the RPA-BOT.
  • Manual intervention where needed when the RPA-BOT is down.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.
  • Matric with at least 1 year Contact Centre experience.
  • Bilingual (English and Afrikaans) advantageous.
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.
  • Excellent time management - Work with time controls.
  • High levels of self-discipline.
  • Be able to work independently.
Medical aid

Provident fund

NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.

Do you require assistance with the registration or application process ?

Click the button below to visit our FAQ/Support page and ask for help.

#J-18808-Ljbffr
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...