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IT Intern (Digital & CRM)
About the position
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. To apply you must meet these guidelines/requirements: This is a hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX. This position is not eligible for immigration sponsorship. Housing, relocation, and transportation assistance are not provided. Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week. About the role We’re looking for a curious, analytical, and tech-savvy college intern to join our IT Digital team for the summer. This internship offers hands-on experience supporting E-commerce, Mobile App, and CRM platforms at Sally Beauty. You’ll work closely with Senior Digital Application Managers, Engineers, Product Managers, and business stakeholders to help deliver digital and loyalty features to enhance the customer experience — from online shopping and mobile engagement to personalized marketing and loyalty driven with customer data. This role blends project management and business analysis, making it ideal for students interested in technology, retail, and customer-centric digital and CRM solutions. What You’ll Learn How digital and CRM products are built and launched in a retail environment for the given summer internship timeframe. Practical application of Agile (Scrum/Kanban) and Waterfall methodologies in a real-world retail technology environment How to translate business needs into business and technical requirements, and product features How digital & CRM projects move through the software development lifecycle (SDLC) for the given summer internship timeframe. Best practices for working with cross-functional and OMNI channel teams, including Product, Engineering, UX, QA, Marketing, etc. How to manage documentation, timelines, and stakeholders across different delivery models Exposure to enterprise tools and processes used to plan, build, test, and deliver digital & customer solutions at scale
Responsibilities
- Support project managers, scrum masters, and business analyst in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies
- Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows
- Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives
- Help maintain and update product backlogs, roadmaps, and project documentation
- Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management
- Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria
- Assist with defect tracking, leading efforts to unblocking project blockers, and user acceptance testing (UAT) for new features and enhancements
- Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed
- Analyze data to support continuous improvement and informed product decisions
- Contribute to processing documentation, workflows, and presentation materials for leadership updates. Opportunities to present your updates to leadership will be available.
Requirements
- Currently pursuing a bachelor’s degree in information systems, computer science, business,or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Comfortable working and communicating with technical and non-technical partners
- Organized, detail-oriented, and eager to learn
Nice-to-haves
- Familiarity with Agile/Scrum and Waterfall concepts
- Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel
- Coursework or projects related to Product or Project Management, Business Analysis, or Digital
