About the position

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary IT Project Operations Analyst | Information Technology As a IT Project Operations Analyst at APS, you will help ensure our work streams run smoothly and efficiently as we power a sustainable energy future for Arizona. You’ll support project coordination, scheduling, and business operations that enable teams to deliver safe, reliable, and affordable energy to our communities. In this role, you’ll partner with cross‑functional teams to streamline processes, analyze data, and maintain operational continuity across multiple initiatives. Your work will directly contribute to APS’s purpose of doing what is right for the people and prosperity of our state, while helping us design for tomorrow through continuous improvement and innovation. What your day would be like You will: Coordinate schedules and activities across multiple projects to keep work streams aligned and on track. Deliver reporting and data insights that support informed decision‑making and operational excellence. Support cross‑functional collaboration by connecting teams, facilitating workflows, and helping implement improvements. Maintain operational processes and reporting protocols to ensure consistency, clarity, and data integrity. Lead smaller‑scale initiatives and partner with technology teams on process or system enhancements. Contribute to projects of varying complexity, working alongside more senior colleagues on broader or cross-department efforts. Who we’re looking for You bring: Foundational experience in business operations, process documentation, project coordination, or business systems. Strong analytical skills with the ability to translate data into meaningful insights and process improvements. A collaborative approach that reflects the APS Promise—supporting others, learning continuously, and driving shared success. Curiosity, adaptability, and a growth mindset to help modernize workflows and strengthen organizational effectiveness. Clear communication skills and the ability to work effectively across teams and functions. Minimum Requirements IT Project Operations Analyst | Information Technology BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area. PLUS two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained. General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems. Ability to identify process improvement opportunities and tie functional needs to technology solutions. Some project/team experience and ability to prioritize work. Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions. Experience participating in projects and identifying and resolving issues is preferred. Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word. Basic knowledge of emerging practices and technologies used within the area. Demonstrated communication skills, both verbal and written. Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations. Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Responsibilities

• With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems
• Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
• With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.
• Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes.
• With broad direction, participates in the development of effective business cases using sound cost/benefit analysis.
• Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
• Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis, planning, implementation, and communication to work process.
• Maintains documentation of processes, guidelines, tools, and training aids required to support business unit.
• May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities.
• Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes. Keeps apprised of current and emerging trends for business unit.
• Conducts research, performs data analysis, and reports findings through formal presentations.
• May be responsible for managing access and security for business unit systems, including associated documentation. Responsible for ensuring appropriate data security controls, process, and system documentation.

Requirements

• Foundational experience in business operations, process documentation, project coordination, or business systems.
• Strong analytical skills with the ability to translate data into meaningful insights and process improvements.
• A collaborative approach that reflects the APS Promise—supporting others, learning continuously, and driving shared success.
• Curiosity, adaptability, and a growth mindset to help modernize workflows and strengthen organizational effectiveness.
• Clear communication skills and the ability to work effectively across teams and functions.
• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area. PLUS two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Nice-to-haves

• Experience participating in projects and identifying and resolving issues is preferred.