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IT Support and Development Engineer – Corporate Systems
Support, troubleshoot, document, and maintain cloud or enterprise financial software applications (e.g., Oracle Fusion, Blackline, Anaplan) in support of business objectives. Work across IT teams to ensure the applications are configured to fully utilize available technologies. Work with stakeholders to identify opportunities to improve business processes and enhance productivity by leveraging available technologies. Work with stakeholders to create custom reports to better utilize system information. Maintain user accounts, permissions, and complete access requests as needed. Review software update release notes, ensure compatibility, communicate feature changes to stakeholders and end users, and schedule updates to the system. Support new implementations, integrations, and enhancements across all platforms.
Essential Functions of the Job
- Configure, support, troubleshoot, and maintain cloud enterprise software applications 60%
- Act as escalated support for end-users who are experiencing difficulties in using systems. Research and identify the root causes for problems and own their resolution. Engage vendor support as needed.
- Act as a technical and functional expert and power user to the organization in all supported applications.
- Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the "big picture"
- Ensure documentation is current on all new and existing applications and processes
- Load, manipulate, audit, and report on data and make complex mass changes, conversions, or other direct data updates to data, as considered necessary.
- Establish and monitor processes to assess the quality of data and monitor the use of data throughout the organization
- Propose, document, and implement new or revised processes to improve data integrity and promote the consistent use of data
- Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation
- Coordinates and performs in-depth QA tests, including end-user reviews, and test script execution for modified and new systems
- As the subject matter expert, support business partner initiatives including implementations of new technology, integrations and optimizations within existing tech stack. 30%
- Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes
- Actively participate in the application communities, training and regional user groups to ensure awareness of current trends and innovation
- Provide frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in progress
- Be resourceful in a fast-paced environment
- Work closely with product owners and leadership to ensure product innovation and solutions are current and in line with strategic direction
- Appy technical expertise and data analysis to support solution design.
- Provide reporting for end users to ensure data driven decisions are being met
Additional Responsibilities 10%
- Execute user access requests as needed.
- Execute offboarding activities as needed.
- Support quarterly/yearly SOX audit activities
- Other duties as assigned by Supervisor
Red Robin is an Equal Opportunity & E-Verify Employer
