Loss Mitigation Associate - Work from Home (Atlanta, GA)

<p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><strong>Who We Are<o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;">Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. <span style="mso-spacerun:yes;">  </span>We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"> </p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:" arial",sans-serif;font-size:10.0pt;"=""><strong>We Take Care of Our People<o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:<o:p></o:p></span></p><p class="MsoListParagraphCxSpFirst" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Medical, Dental and Vision plans that include no-cost and low-cost plan options<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Immediate 401(k) matching and vesting<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Vehicle purchase and lease discounts plus monthly vehicle allowances<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Paid Volunteer Time Off with company donation to a charity of your choice<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Tuition reimbursement<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Role is 100%25 remote (after in-office new hire training)<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Competitive pay-$23.70 an hour plus up to $2,250 in monthly bonuses!<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Great benefits with very little out of pocket cost!<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Car purchase discount plus $350.00 car allowance!<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt " times="" new="" roman";mso-bidi-font-family:symbol;mso-fareast-font-family:symbol;mso-list:ignore;"="">         </span></span><span style="font-family:" arial",sans-serif;font-size:10.0pt;"="">Immediate 401k matching and vesting!<o:p></o:p></span><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"> </p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><strong>What to Expect<o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><span style="mso-bidi-font-weight:bold;">The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.<o:p></o:p></span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:8.0pt;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><strong>What You Will Do<o:p></o:p></strong></span></p><p class="MsoListParagraphCxSpFirst" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:Arial;mso-list:Ignore;">1.</span><span style="font:7.0pt 'Times New Roman';mso-fareast-font-family:Arial;mso-list:Ignore;">      </span>Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:Arial;mso-list:Ignore;">2.</span><span style="font:7.0pt 'Times New Roman';mso-fareast-font-family:Arial;mso-list:Ignore;">      </span>Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo2;text-indent:-.25in;"><span style="font-family:'Arial',sans-serif;font-size:10.0pt;"><span style="mso-fareast-font-family:Arial;mso-list:Ignore;">3.</span><span style="font:7.0pt 'Times New Roman';mso-fareast-font-family:Arial;mso-list:Ignore;">      </span>Perform all other duties as assigned.</span></p><br><br><p class="MsoNormal" style="line-height:normal;margin:0px 0px 8pt;"><span style="font-family:Arial, sans-serif;font-size:10pt;"><strong>What You Will Bring<o:p></o:p></strong></span></p><p class="MsoListParagraphCxSpFirst" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">1-2 years collection or relevant experience (automotive preferred)<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Previous experience in late-stage collections is preferred<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">High school graduate or GED equivalent<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Bachelor’s degree preferred<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Ability to independently manage their time daily to ensure productivity and goals are met<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Basic computer skills - Knowledge of Windows including Word and Excel<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;"><span style="font-family:Symbol;font-size:10pt;"><span>·</span><span style="font:7pt " times="" new="" roman";"="">        </span></span><span style="font-family:Arial, sans-serif;font-size:10pt;">Strong listening skills - Ability to listen and understand direction<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:10pt;"><strong><o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"> </p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:10pt;"><strong>Work Environment<o:p></o:p></strong></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:10pt;"><span>Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.<o:p></o:p></span></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:10pt;"><o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"> </p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.<o:p></o:p></i></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i><o:p></o:p></i></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>California Privacy Notice<o:p></o:p></i></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>This notice only applies to our applicants who reside in the State of California.<o:p></o:p></i></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>The latest version of our Privacy Policy can be found </i></span><a style="color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;" href="https://www.hyundaicapitalamerica.com/Privacy.html"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>here</i></span></a><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).<o:p></o:p></i></span></p><p class="MsoNormal" style="line-height:normal;margin:0in 0px;"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at </i></span><a style="color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;" href="mailto:Privacy2@hcs.com"><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>Privacy2@hcs.com</i></span></a><span style="font-family:Arial, sans-serif;font-size:8pt;"><i>.</i></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...