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manager, creative operations - Project Management
About the position
This job contributes to Starbucks success by developing, optimizing and executing on our go-to-market process to achieve our goal of customer-centered marketing across all channels. This role is responsible for the day-to-day management and flawless execution of complex creative projects and programs; while focusing on automation and creative operations including but not limited to processes, tools, systems, etc. This position will also influence individuals and teams to adopt new ways of work that deliver agility, continuous improvement, collaboration and a growth mindset to our creative practice, enabling us to effectively and efficiently scale communications.
Responsibilities
- Develop and update integrated plans that include deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall investment.
- Ensure creative requirements, audience data, and creative direction are clearly communicated to operations teams, acting as liaison for multiple functional areas.
- Responsible for execution of multiple project deliverables, timelines and identifying risk. Oversee all aspects of approvals and production schedules.
- Use existing marketing & creative technology, tools & processes to execute day to day creative, content & production design projects.
- Test new tool features and capabilities as they become available to identify opportunities to maximize return on existing technology investments.
- Develop and refine creative operations models including processes, tools, systems, etc., to drive improvements to existing end-to-end processes in partnership with leadership and cross-functional partners.
- Collaborate across stakeholder teams to develop and create operational business requirements for the development of new creative processes and tools.
- Lead via influence and by example, build relationships effectively, identify and share best practices, train and mentor team members.
- Has a deep level of knowledge of Marketing, Marketing Technology, Product and Creative functions.
- Has a deep level of knowledge about various aspects of traditional and non-traditional production; including but not limited to: print, packaging, web, digital, mobile, video and other multi-media.
- Ensures the direction of creative is communicated to production and technical teams, acting as liaison for both functional areas.
- Manages moderately to highly complex creative projects & programs independently or with support of Associate or Specialist.
Requirements
- Compelling presentation skills, persuasive and succinct oral, written, and email skills
- Strong problem solving and analytical skills and an ability to think outside the box to achieve results
- Able to execute best-in-class vendor management processes independently; understands digital production & operations vendors and their capabilities.
- Ability & willingness to adapt new technologies & concepts quickly; interest in technology & digital innovation to solve complex customer and marketer problems.
- 5-8 years of experience in specific field or utilizing designated skills
- BA/BS with concentration in business, marketing, technology or similar field required
Benefits
- medical
- dental
- vision
- basic and supplemental life insurance
- voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- participation in a 401(k) retirement plan with employer match
- a discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
