Manager, Professional Services

<p style="text-align:left"><b> Position Type : </b></p>Full time<p style="text-align:left"><b> Type Of Hire : </b></p>Experienced (relevant combo of work and education)<p style="text-align:left"><b> Education Desired : </b></p>Bachelor of Business Administration<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description</b></p><p><b>Job Description:</b></p><p>FIS is shaping the future of fintech in an increasingly fast-paced world. With inclusive and diverse teams, FIS touches nearly every market and industry. If you want to contribute to advancing fintech, FIS asks: <i>Are you FIS?</i></p><p></p><p><b>What You Will Be Doing:</b></p><ul><li>Manage a consulting practice to ensure engagements meet customer needs, business goals, and growth objectives.</li><li>Lead a team of professional services consultants across multiple products and business lines.</li><li>Develop and execute a consulting team strategy aligned to the business plan.</li><li>Create consulting offerings to capture new market opportunities.</li><li>Maintain strong relationships with key FIS channels (sales, product, relationship management, business units, etc.).</li><li>Provide industry thought leadership for the Practice.</li><li>Own profit and loss responsibilities, including forecasting, revenue/expense management, and reporting metrics to senior leadership.</li><li>Ensure revenue meets or exceeds Consulting Services targets.</li><li>Drive high levels of client satisfaction and loyalty through successful engagement delivery.</li><li>Align resources with the required expertise and manage external partnerships for peak-demand needs.</li><li>Optimize utilization of resources across billable work, asset development, sales support and thought leadership.</li><li>Collaborate with other Practice Managers to ensure resource alignment across the division.</li><li>Attract, develop, and retain consulting talent.</li><li>Support sales throughout the full cycle—including proposal/SOW development, pricing negotiations, project planning, and presentations.</li><li>Maintain and nurture quality client relationships to support referrals and new business opportunities.</li><li>Define and sell consulting engagements tailored to relationship needs.</li><li>Travel up to <b>10–20%</b>, or as required.</li><li>Perform additional related duties as assigned.</li></ul><p></p><p><b>Educational Requirements:</b></p><ul><li>Bachelor’s degree in Business Administration, Law, or an equivalent combination of education, training, and experience.</li></ul><p></p><p><b>What You Will Need:</b></p><p></p><p><b>Core Skills & Experience</b></p><ul><li>Strong leadership, management, and team-building skills.</li><li>Experience in consulting or professional services (preferred).</li><li>Experience with system upgrades and software implementations.</li><li>Strong analytical and problem-solving capabilities.</li></ul><p></p><p><b>Relationship & Communication Skills</b></p><ul><li>Ability to build relationships with C‑level executives and peers.</li><li>Broad understanding of regulatory requirements, financial institution operations, and risk management.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening skills with ability to foster open, candid communication.</li><li>Ability to express ideas clearly—both facts and opinions.</li></ul><p></p><p><b>Operational & Professional Competencies</b></p><ul><li>Project and people management; productivity planning; workload management.</li><li>Strong negotiation skills, especially regarding complex issues.</li><li>Ability to perform under pressure while maintaining professional composure.</li><li>Dependability and adaptability in fast-paced, evolving environments.</li><li>Commitment to continuous improvement and ethical conduct.</li><li>Relevant certifications for area of expertise.</li><li>Demonstrated aptitude in relevant domain.</li><li>Willingness to travel at least <b>10%</b>.</li></ul><p></p><p><b>What FIS Offers You:</b></p><ul><li>A meaningful career shaping the future of fintech.</li><li>A voice in organizational direction and innovation.</li><li>Continuous learning and professional development opportunities.</li><li>A collaborative and supportive work environment.</li><li>Opportunities to give back to communities.</li></ul><p><br /></p><p></p>FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $122,830.00 - $206,360.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.<p style="text-align:left"><b>Privacy Statement</b></p><p style="text-align:inherit"></p><p style="text-align:left">FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the <a target="_blank" href="">Online Privacy Notice</a>.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>EEOC Statement</b></p><p style="text-align:inherit"></p><p style="text-align:left">FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is <a target="_blank" href="">available here</a> supplement document <a target="_blank" href="">available here</a></p><p style="text-align:left"><br /><span><span>For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</span></span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Sourcing Model</b></p><p style="text-align:inherit"></p><p style="text-align:left">Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><p style="text-align:inherit"></p><p style="text-align:left">#pridepass</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...