Manager / Senior Manager, Remote Operations

In this role, you will:

  • Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
  • Support Fusion Center Operations and Fleet Operations Management through process improvement across safety and efficiency for the team.
  • Work closely with other Team Leads and Program/Project Managers within Fleet Operations to ensure their team stays aligned with Zoox’s overall goals.
  • Become a knowledge expert on Zoox’s proprietary software related to Fusion Center Operations.
  • Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
  • Act as a “player/coach” by regularly diving into team needs and act as the first point of contact to support service escalations.
  • Qualifications

  • Bachelors Degree
  • 12+ years leading the business side of relevant large-scale operations within a remote operations, customer service, or call center environment
  • 4+ years of managing large teams of FTEs and contingent labor (contractors)
  • Management of continuous safety standards and process improvement initiatives
  • Experience working with cross-functional teams on go-to-market initiatives
  • Experience in change management processes & managing large amounts of data
  • Bonus Qualifications

  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • 8+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
  • 5+ years of experience in the autonomous vehicle, transportation dispatch, or emergency response industries.
  • 5+ years of experience leading complex call center operations
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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...