Officer, Operations Support Specialist (Chennai) - Hybrid

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Specialist  - Hybrid (Internal Job Title: Ops Sup Analyst  - C05) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • We empower our employees to manage their financial well-being and help them plan for the future.

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Operations Support Specialist is an entry-level role responsible for delivering day-to-day operational support services. Key responsibilities include maintaining records and documentation, managing storage and retrieval of records, performing account maintenance, supporting imaging activities, and handling queries related to unclaimed funds, all in coordination with the Operations Core Team.

In addition, this role acts as a point of contact between operations staff, relationship managers, project managers, custodians, and clients. The primary objective of the position is to ensure smooth daily operations while adhering to Citi’s established operations support framework, policies, and processes.

Role Summary

The Operations Support Specialist serves as an Operations Processor, responsible for delivering end-to-end operational support across global banking operations. The role supports multiple countries and involves processing day-to-day operational activities, responding to customer and business inquiries, and ensuring accurate handling of transactions in line with established banking procedures and controls.

The position also supports internal control functions, including payment processing, sanctions screening, General Ledger (GL) reconciliation, and reporting activities. The overall objective is to ensure operational efficiency, regulatory compliance, risk mitigation, and a high standard of client service in alignment with Citi’s operational framework and governance standards.

Key Responsibilities

  • Process daily operational activities in accordance with defined procedures, service-level agreements, and internal controls

  • Resolve customer inquiries and manage escalated issues, ensuring timely, accurate, and professional responses

  • Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) metrics

  • Support customers with operational requests, including assistance related to unclaimed funds and accounts-related queries

  • Perform internal operational control activities, including GL reconciliations, monitoring of fund movements, and exception management

  • Conduct or support sanctions screening and ensure compliance with applicable regulatory and internal policy requirements

  • Facilitate training sessions based on departmental needs and provide guidance to team members by addressing operational or dispute-related questions

  • Support a wide and diverse range of banking products and services

  • Participate in Lean initiatives and continuous process improvement projects to enhance efficiency, quality, and risk management

  • Analyze and resolve complex operational issues by applying best practices and established precedents, escalating matters when required

  • Appropriately assess risk in operational decision-making, ensuring Citi’s reputation, clients, and assets are protected through strict adherence to laws, regulations, policies, and ethical standards

  • Identify, manage, and transparently report control issues in line with Citi’s governance and escalation framework

Education

  • Bachelor’s degree or MBA

Experience & Qualifications

  • At least 2 years of experience in banking operations or operational process management

  • Preferably with knowledge in macro or SQL

  • Hands-on experience in payment processing and sanctions screening

  • Strong comprehension skills with a high level of attention to detail and accuracy

  • Ability to make sound decisions based on available information and established guidelines

  • Strong customer-focused approach with demonstrated commitment to service excellence

  • Proven strengths in risk management, controls, and compliance

  • Ability to manage multiple priorities while meeting deadlines and operational cut-off times

  • Added advantage : Ability to read and understand one or more foreign languages, such as Thai, Malay, Spanish, or Greek

  • Prior experience using part of payment processing , sanctions screening , investment team could be an added advantage

Skills

  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint

  • Strong written and verbal communication skills, including direct interaction with customers and internal stakeholders

  • Excellent customer service skills with a service-oriented mindset

  • High level of accuracy, productivity, and attention to detail

  • Ability to work independently with minimal supervision while demonstrating initiative

Professional Attributes

  • Builds and maintains positive working relationships with peers, supervisors, and stakeholders

  • Demonstrates reliability through consistent attendance and punctuality

  • Strictly adheres to deadlines, cut-off times, and operational controls

Personal Attributes

  • Strong comprehension and analytical abilities

  • Sound decision-making skills

  • High standards of integrity and ethical conduct

  • Organized, systematic, and detail-oriented

  • Hardworking, patient, and resilient under pressure

Working Hours:

  • Flexibility to work in UK/US time zone

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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