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Online Customer Chat Specialist
Job Brief:
Eventus exists to support finance teams of midsize and rapidly growing public and private firms with fractional resources. Fundamentally, our clients have the exact same finance needs and requirements for quality as large firms. What they don’t have is the same transaction volume. Therefore, they can’t justify hiring the full-stack, full-time finance and accounting teams they need to achieve the level of quality demanded. This inevitably leads to unmet needs and extra stress.
Over ten years, we’ve built our business by getting our hands dirty and playing a key role in our clients’ financial operations to solve this problem. We can support the entire back-office from basic accounting to providing CFO leadership and or aiding the SEC reporting and listing process. We add value by providing flexibility – the right person (or people) with the right expertise for the job, at the right price. And we do it with a planning process that makes sure clients “measure twice and cut once” ensuring superior execution.
We're looking for someone who enjoys problem solving and developing long-term relationships with customers. If you are deeply, genuinely, and passionately interested in customer service and the role it plays in the success of a customer-focused team, this is an excellent opportunity for you. We're looking for a skilled, resourceful, and resilient live chat agent to provide top-notch service to some of our clients. Lead generation, driving to sales and customer service are all important parts of this role, so if you have a confident and outgoing demeanor with a passion for exceptional service, then you'll thrive with us!
Responsibilities:
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
Skills Required:
• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred
