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Partner Support Specialist, Flexible Hours
About Company
Unlock your potential in a dynamic environment where fostering strong partnerships is at our core. Career.zycto thrives on empowering businesses and individuals through unparalleled support and innovative talent solutions. For a Partner Support Specialist, this means joining a team dedicated to collaborative success, where your contributions directly impact our partners' journeys. We value adaptability, proactive problem-solving, and a human-centric approach, providing the perfect platform to grow your skills and career in a supportive, forward-thinking culture.
Job Description
Are you a highly empathetic and solution-oriented individual looking for a flexible role that makes a real impact? Career.zycto is seeking a dedicated Partner Support Specialist to join our growing team in Lakeside, Singapore. In this crucial role, you will be the primary point of contact for our valued partners, providing exceptional support, resolving inquiries, and ensuring their experience with Career.zycto is seamless and positive. You'll work across various communication channels, from email and chat to occasional phone calls, addressing a diverse range of operational, technical, and strategic questions. This isn't just about troubleshooting; it's about building lasting relationships, understanding partner needs, and proactively identifying ways to enhance their success. We value individuals who are not only adept at problem-solving but also possess excellent communication skills and a genuine desire to help others thrive. If you are eager to contribute to a collaborative environment, possess a keen eye for detail, and are passionate about delivering top-tier service with flexible hours, we encourage you to apply. This role offers the unique opportunity to manage your schedule while being an integral part of our mission to empower partnerships.
Key Responsibilities
- Serve as the first point of contact for partner inquiries, providing timely and accurate resolutions via email, chat, and phone.
- Diagnose and troubleshoot technical, operational, or account-related issues reported by partners, escalating complex cases to relevant internal teams when necessary.
- Educate partners on product features, best practices, and policy updates to maximize their engagement and satisfaction.
- Document all partner interactions, issues, and resolutions meticulously in our CRM system.
- Proactively identify common partner challenges and suggest improvements to processes, products, or knowledge base articles.
- Collaborate closely with sales, product, and engineering teams to ensure a cohesive partner experience.
- Assist with onboarding new partners, ensuring a smooth transition and understanding of our platforms.
- Gather partner feedback and insights to contribute to product development and service enhancement.
- Maintain a high level of partner satisfaction through professional and empathetic communication.
Required Skills
- Minimum 1.5 years (18 months) of experience in customer support, partner relations, or a similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
- Ability to work independently and manage time effectively in a flexible work environment.
- Demonstrated empathy and patience when dealing with diverse partner needs.
- Proficiency in Google Workspace or Microsoft Office Suite.
Preferred Qualifications
- Experience in the HR technology, recruitment, or SaaS industry.
- Familiarity with project management tools (e.g., Asana, Trello).
- Ability to communicate in Mandarin or Malay to liaise with local partners.
- A track record of exceeding customer satisfaction targets.
- Bachelor’s degree in Business, Communications, or a related field.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Competitive hourly rate.
- Opportunities for professional development and training.
- Collaborative and supportive team environment.
- Hybrid work model for flexibility.
- Modern office amenities for on-site days.
- Employee assistance program.
- Annual company social events.
How to Apply
Eager to make a difference and grow with us? We invite you to submit your application by clicking on the link below. Please ensure your resume and a brief cover letter highlighting your relevant experience and why you are a great fit for a flexible Partner Support Specialist role are attached. We look forward to reviewing your application!
