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Personal Assistant to the GM
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
About the Role
As Personal Assistant to the General Manager, you will play a pivotal role in supporting the General Manager during the exciting pre‑opening phase and beyond. Acting as a trusted partner, you will ensure seamless day‑to‑day operations of the GM’s office while maintaining the highest standards of confidentiality, professionalism, and efficiency.
This role requires exceptional organizational skills, sound judgment, and the ability to anticipate needs in a fast‑paced luxury hospitality environment.
Key Responsibilities
Executive Support
Provide comprehensive administrative and executive support to the General Manager
Proactively manage the GM’s calendar, travel arrangements, meetings, and appointments
Coordinate internal and external meetings, prepare agendas, presentations, and briefing materials
Draft, review, and manage correspondence, reports, and confidential documents
Act as a gatekeeper and point of contact between the GM and key internal and external stakeholders
Pre‑Opening & Operations Support
Support pre‑opening activities including documentation, coordination with corporate offices, and project timelines
Track action items, follow up with department heads, and ensure timely completion of assigned tasks
Assist in preparing executive communications, schedules, and reports for ownership, corporate, and leadership meetings
Maintain organized filing systems (digital and physical) in line with Mandarin Oriental standards
Communication & Liaison
Liaise professionally with senior leaders, owners’ representatives, vendors, and external partners
Coordinate VIP arrangements, high‑level visits, and special engagements involving the GM
Ensure all communications reflect the Mandarin Oriental brand, tone, and values
Confidentiality & Professionalism
Handle sensitive and confidential information with discretion and integrity at all times
Uphold the highest standards of professionalism and ethical conduct
What We’re Looking For
Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
Minimum 3–5 years’ experience as a Personal Assistant or Executive Assistant, ideally in luxury hospitality or a corporate environment
Exceptional organizational, time‑management, and multitasking skills
Strong written and verbal communication skills in English; additional languages are an advantage
High level of discretion, confidentiality, and emotional intelligence
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Ability to work independently, anticipate needs, and remain composed under pressure
Flexibility to work outside standard office hours when required
Why Join Mandarin Oriental, Makati?
Be part of a prestigious luxury hotel pre‑opening
Work closely with senior leadership in a globally respected brand
Contribute to shaping the culture and standards from day one
Grow your career within Mandarin Oriental Hotel Group
Are you a master of craft who thrives in an environment of excellence?
We invite you to become a fan of the exceptional and join us on this extraordinary journey.
Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
