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Personal Banker
<strong>Account Opening & Maintenance<br><br></strong><ul><li>Processes account opening, account maintenance & account closure related formalities as per YBL process</li><li>Handles customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.</li><li>Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)</li><li>Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required</li><li>Maintains strict vigilance on the quality of forms and documentation provided</li><li>Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.<br><br></li></ul><strong>Transactions<br><br></strong><ul><li>Ensures proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.</li><li>Addresses and resolves all transaction related enquiries</li><li>Ensures strong monitoring of all transactions<br><br></li></ul><strong>Service & Quality<br><br></strong><ul><li>Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency</li><li>Ensures daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.</li><li>Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.</li><li>Ensuring collection of CSS forms on periodic basis and sent to NOC.</li><li>Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.<br><br></li></ul><strong>Audit & Compliance<br><br></strong><ul><li>follows all process, policies as per guidelines & audit rating of the branch</li><li>Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective</li><li>Attends to any audit findings and resolves them immediately as applicable<br><br></li></ul><strong>Others<br><br></strong><ul><li>Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office</li><li>Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.</li><li>Manages Local Vendors /agency relationships to ensure smooth execution of transaction</li><li>Completes Branch upkeep & maintenance and control over the cost</li><li>Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.</li><li>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.</li><li>Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.</li><li>Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.</li><li>Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.</li><li>Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.</li></ul>
