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Personal Independence Inquiries Officer
<p><strong>Now Hiring: Personal Independence Inquiries Officer (PIINQ)</strong></p><p><br></p><p><strong>Location</strong>: Kingston, Jamaica</p><p><strong>Organization</strong>: KPMG Jamaica Extended Support Services (JESS)</p><p><br></p><p><br></p><p><strong>About the Opportunity</strong></p><p>Join the dynamic Personal Independence Inquiries (PIINQ) team at KPMG JESS, where we proudly support KPMG US by helping its professionals navigate important financial independence rules. As a Personal Independence Officer, you will play a vital role in assessing the permissibility of financial relationships, mitigating potential conflicts of interest, and supporting a culture of integrity and compliance within one of the world’s leading professional services organizations.</p><p><br></p><p>This is an exciting opportunity for compliance‑driven, analytical professionals who excel in research, problem‑solving, and high‑quality client service.</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Personal Independence Officer, you will:</p><p><br></p><ul><li>Provide clear guidance to professionals on relevant independence standards, firm policies, and regulatory requirements.</li><li>Conduct advanced technical research to support independence assessments and operational decision‑making.</li><li>Manage escalations and time‑sensitive requests through Outlook and Microsoft Teams with accuracy and professionalism.</li><li>Deliver consistent, shift‑based phone coverage and meet established service level expectations.</li><li>Coordinate multiple tasks under tight timelines while maintaining accuracy and professionalism.</li><li>Actively contribute to knowledge sharing, team discussions, and special projects.</li><li>Communicate openly with team leaders, providing updates, escalations, and insights.</li><li>Support the monitoring and achievement of key SLAs and performance metrics.</li><li>Assist with operational tasks as needed to ensure seamless service delivery.</li></ul><p><br></p><p><strong>Education & Experience Requirements</strong></p><p>To be successful in this role, you must have:</p><p><br></p><ul><li>Bachelor’s degree in Business Administration, Finance, Risk Management, or a related discipline.</li><li>Minimum 3 years’ relevant work experience, preferably in banking, financial institutions, compliance, or related fields.</li><li>Strong preference for candidates familiar with U.S. Independence rules or regulatory compliance frameworks.</li><li>Demonstrated experience in analytical research, compliance-related functions, and professional communication.</li><li>Proven ability to work both independently and as part of a team in a fast‑paced environment.</li><li>Strong organizational, time management, and documentation skills with a high level of accuracy.</li><li>Proficiency in Microsoft Office Suite; prior experience with SharePoint or other knowledge‑management tools is a plus.</li></ul><p><br></p><p><strong>Core Competencies</strong></p><p><strong>Business Competencies</strong></p><p><br></p><ul><li><strong>Communication</strong>: Clear, concise, and effective, ensuring understanding and alignment.</li><li><strong>Customer Service</strong>: Dedicated to delivering quality outcomes and professional support.</li><li><strong>Collaboration & Teamwork</strong>: Works harmoniously with cross‑functional teams to achieve shared goals.</li><li><strong>Stakeholder Management</strong>: Builds strong professional relationships and influences at all levels.</li></ul><p><br></p><p><strong>Technical Competencies</strong></p><p><br></p><ul><li><strong>Problem‑Solving</strong>: Uses logic, data, and sound judgement to propose effective solutions.</li><li><strong>Ethics Knowledge</strong>: Applies ethical principles and promotes compliance with regulations and firm policies.</li><li><strong>Risk Management</strong>: Identifies and addresses risks proactively through thoughtful planning and execution.</li></ul><p><br></p><p><strong>Special Conditions:</strong></p><p><br></p><ul><li>JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.</li><li>You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.</li><li>Expected to work in a fast-paced team environment.</li><li>Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.</li><li>May be required to work extended hours periodically or on public holidays.</li></ul><p><br></p><p><strong>Why Join KPMG JESS?</strong></p><p><br></p><ul><li>Be part of a respected global network committed to integrity and excellence.</li><li>Gain exposure to U.S. regulatory frameworks while working in Jamaica.</li><li>Build a rewarding career in risk management and compliance.</li><li>Work in a collaborative, learning‑oriented environment that supports your growth.</li></ul><p><br></p><p><strong><em>Learn more about us here: K-JESS Homepage</em></strong></p><p><br></p><p>© 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.</p>
