JOB SUMMARY:

Oversee, manage, and develop a team of approximately 20 Personal Vacation Planners (PVPs) for outbound Consumer Sales. The Sales Coach will lead a team to achieve monthly sales targets, net bookings, Carnival Vacation Protection (CVP) sales, and upselling (B+). The Sales Coach is also responsible for daily communication with PVPs regarding product developments, policy updates, and relevant business situations. The ideal candidate will possess a deep understanding of sales techniques, a passion for helping others achieve their goals, and the ability to foster a collaborative and motivating environment.

ESSENTIAL FUNCTIONS:

• Oversee and manage a team of Personal Vacation Planners, ensuring attainment of sales goals and the delivery of excellent customer service. Sales areas of focus are: Net bookings, CVP take rate, upselling, level of referrals, and overall conversion rate for PVPs and average bookings per PVP.
• Conduct one-on-one coaching sessions: Provide personalized feedback and guidance to PVPs to improve their skills, performance, and professional development.  
• Monitor and evaluate performance: Track the progress of PVPs and assess the effectiveness of coaching and training initiatives.  
• Facilitate workshops and group training: Organize and lead interactive sessions that promote best practices and collaborative learning among team members.
• Stay updated on industry trends: Continuously research and incorporate the latest sales techniques and strategies into coaching and training materials.     
• Provide actionable insights: Analyze performance data to identify areas for improvement and recommend solutions to enhance overall sales effectiveness.  
• Ensure compliance: Enforce all HR policies are adhered to, including, but not limited to, managing team benefit time requests, monthly/quarterly scorecards and QA evaluations.
• Ensure all team members have the equipment, tools and support to do their job effectively. Assist in executing Business Continuity Plans when necessary. 

QUALIFICATIONS:

• High School Diploma or GED; Bachelor‘s Degree preferred
• Must be a graduate of the internal Embark Leadership Development program

• 1+ years' experience as a Personal Vacation Planner (PVP)

• No active written performance counseling and/or warnings, performance improvement plans

• All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​

• Proficient in Microsoft Office Suite
• Ability to execute and teach sales process to individuals
• Member of the Anchor (mentorship) program
• Have an expert knowledge of all tools and resources required to succeed including Siebel (CRM), Navigator (Reservation System) and Webex Engage (text application) 
• Previous management experience

KNOWLEDGE, SKILLS, & ABILITES:

• Ability to maintain and foster a positive sales environment through motivation, inspiration, spirit and enthusiasm. 
• Exceptional relationship-building capabilities to foster a supportive and collaborative team environment. 
• Accountable for results and success. Lead by example. 
• Motivate and inspire sales force to accomplish targets and set higher standards. 
• Strong verbal and written communication abilities to convey concepts effectively and provide constructive feedback. 
• Experience in conflict management and has demonstrated ability to effectively communicate both verbally and written. 
• Excellent listening skills. 
• Ability to demonstrate empathy. 

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement