Role Based in Port St. Lucie

Fast Facts

• Company: Amazon Physical Stores
• Location: Port St. Lucie, FL
• Flexible Role in Port St. Lucie: Amazon Go Retail Customer Associate
• This Port St. Lucie-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Amazon Physical Stores team in Port St. Lucie, FL is growing.
• Benefit from working in Port St. Lucie, a key hub for the Retail industry.

What You Get

• Pay: $18-$22/Hour (approx. $42.6k/Year)
• Benefits: A competitive compensation package is offered.
• Flexible contract/gig opportunity in Port St. Lucie.

Position Scope

• This role centers on your professional skills within the Retail space in Port St. Lucie.

Pioneering the Future of Physical Retail

At Amazon, our mission is to be Earth's most customer-centric company, and we are completely redefining the boundaries of physical shopping. Amazon Go stores are revolutionary, checkout-free convenience stores powered by our proprietary "Just Walk Out" technology. Customers simply use the Amazon app to enter the store, take the products they want, and leave—no lines, no checkout counters. However, the heart of this futuristic experience relies entirely on the warmth, vigilance, and hospitality of our physical, on-site staff. We are actively seeking highly energetic, tech-savvy individuals who possess a strong Bias for Action to join our retail teams. When you step into a role as an Amazon Go Retail Customer Experience Associate, you are taking on a dynamic, 100% in-person role that requires you to master physical inventory management, tech onboarding, and elite customer hospitality. Please note that this is a fully on-site, physical retail position located directly on the sales floor; there are absolutely no remote or work-from-home options for this role.

About the Role: The Ambassador of Checkout-Free Tech

As an Amazon Go Customer Experience Associate, you are the welcoming host and the operational engine of the store. You are not trapped behind a cash register because there are no cash registers. Instead, you roam the physical sales floor freely. Your primary objective is to act as a technological ambassador, teaching new customers how to seamlessly use the Amazon Go app to enter the turnstiles. Simultaneously, you will be executing rapid physical merchandising, ensuring the shelves of fresh sandwiches, salads, and local baked goods are immaculately stocked and visually perfect. This role demands exceptional physical endurance, a highly extroverted personality, and a relentless commitment to Amazon's "Earn Trust" leadership principle. You are the human face of a highly automated world.

A Day in the Life of an Amazon Go Associate

Your shift begins directly on the physical sales floor of a bustling downtown Amazon Go location. After a quick morning huddle with your Store Manager, you deploy to the entrance turnstiles. The morning commuter rush hits. You actively greet dozens of professionals, helping first-time shoppers download the Amazon Go app, link their credit cards, and scan their entry codes. Once the rush subsides, you pivot to inventory management. You head to the backroom coolers, grab a heavy tote of freshly prepared sushi and salads, and meticulously restock the open-air chillers on the sales floor, ensuring all expiration dates are perfectly rotated and labels face perfectly forward. A customer asks you for a dietary recommendation; you warmly guide them to the gluten-free section. Throughout your 8-hour shift, you constantly alternate between high-touch, in-person customer tech support and the physical labor of maintaining a flawless, premium retail environment.

Comprehensive and Detailed Responsibilities

• 100% On-Site Customer Hospitality: Provide elite, face-to-face customer service across the entire physical store. You will proactively approach customers, guide them through the "Just Walk Out" technology, and answer questions regarding product sourcing and allergens, acting as a knowledgeable and welcoming host.
• Tech-Entry Onboarding: Serve as the primary on-site technical guide at the store's entry turnstiles. You will assist customers with navigating their smartphones, troubleshooting app-pairing errors, and ensuring a frictionless entry and exit process.
• Physical Merchandising & Stocking: Execute the heavy-lifting demands of retail logistics. You will constantly unload daily delivery trucks, break down heavy totes, and meticulously restock shelves, coolers, and ambient displays. This requires the physical stamina to continuously lift boxes weighing up to 49 pounds.
• Quality Control & Food Safety: Maintain uncompromising standards of food safety. You will continuously monitor the expiration dates of fresh, grab-and-go meals, execute strict temperature controls in the cold-chain environments, and ensure the entire physical sales floor is pristine and hygienic.
• Loss Prevention & Vigilance: While the store uses advanced cameras, you act as a physical deterrent to shrink. You will maintain a highly visible presence on the floor, politely engaging with customers to ensure a secure, respectful shopping environment.

What Our Associates Say: Real Employee Perspectives

The Amazon Go role is highly regarded for its lack of traditional retail stress (no cash registers) and its highly active nature. A current on-site associate shared: "Working at Amazon Go is the most unique retail job I've ever had. Because there are no cash registers, I am never stuck in one spot. It is 100% on your feet and in-person. I spend half my day teaching tourists how the 'Just Walk Out' magic works, and the other half keeping the sandwich coolers looking absolutely perfect. The customers are always amazed by the technology, and helping them figure it out is really fun. It’s a serious physical workout pushing the heavy totes from the backroom, but the days go by so fast, and the healthcare benefits you get from Amazon day-one are incredible."

Industry-Leading Total Rewards and Benefits

Amazon provides a dominant compensation package for our frontline physical retail teams:

• Financial Wellness & Anytime Pay: Earn a highly competitive hourly wage. You also have access to the Anytime Pay app, allowing you to withdraw up to 70% of your earned wages immediately after your physical shift ends.
• Total Healthcare Security: Gain immediate access to elite, comprehensive medical, dental, vision, and prescription drug coverage on Day 1, protecting you and your family without any waiting periods.
• The Career Choice Program: Amazon will pre-pay up to 95% of your college tuition or vocational trade school fees, empowering you to advance your career into corporate retail management or IT while working.
• Paid Time Off & 401(k): Accrue Paid Time Off (PTO) from your very first shift and build long-term wealth with a robust 401(k) retirement matching program.

Basic Qualifications and Physical Requirements

• Must be strictly 18 years of age or older and possess a High School diploma or equivalent educational credential.
• Must be fully available and committed to working a 100% on-site, physical retail schedule, including early mornings, late evenings, weekends, and holidays. (No remote work).
• Exceptional, elite physical stamina is an absolute requirement; you must be capable of standing and walking for the entire shift, and continuously lifting, carrying, pushing, and pulling retail freight up to 49 pounds.
• Outstanding interpersonal, extroverted communication skills required to proactively interface with thousands of diverse customers in a public setting.
• Strong technological literacy required to operate proprietary Amazon inventory software, handheld RF scanners, and assist customers with smartphone applications.