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Practice Coordinator, Mental Health
Overview
Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary Of Position
The Practice Coordinator, Mental Health will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.
Essential Duties And Responsibilities
- Schedule, cancel, and reschedule patient appointments.
- Provide service recovery and proactive support to enhance member experience.
- Inform patients about updates and changes.
- Assist members in connecting with suitable providers.
- Handle member escalations and direct inquiries or complaints appropriately.
- Monitor provider schedules to optimize patient flow in a virtual care setting.
- Aid in referral management and billing processes.
- Support clinicians and Care Team staff with referrals and prior authorizations.
- Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks.
- Address provider requests and escalate as needed.
- Support new physician onboarding and monitor credentialing and training progress.
- Partner with the credentialing team to manage physician license approvals, renewals, and expirations.
- Provide feedback to management on training needs, physician performance, and process improvements.
- Assist with department staff meeting agendas, attendance, minutes, and follow-up items.
- Participate in performance improvement projects and other related duties.
- Comply with company policies and procedures.
Supervisory Responsibilities
No
Required Qualifications
- Ability to adapt to new situations.
- Excellent customer service skills.
- Knowledge of medical terms and practices.
- Strong interpersonal and communication skills.
- Attention to detail and organization.
- 2-4 years of healthcare experience or experience in an ambulatory medical office (Mental Health experience preferred).
- Excellent oral and written communication skills.
- Customer service oriented.
- Experience supporting physicians.
- Ability to work in a fast-paced environment and meet deadlines.
- Well-organized and self-motivated.
- Strong written communication skills.
- Team player with effective interaction skills.
- Ability to generate reports and documents.
- Proficient in Microsoft Office Suite.
- High School Diploma required, Bachelor's degree preferred.
- No specific license or credential required.
Required license or credential needed to perform job: N/A
The above qualifications, knowledge, experience, and/or background are expected but not required for this role.
Work Environment
Office, Remote, or Hybrid (Office & Remote)
Travel
Travel percentage reflects an estimate and is subject to change dependent on business needs.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.
The base salary range for this position is $20-25/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
- Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
- Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
- Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
- Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
- Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
- Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws. Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
