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Processor, Home Lending
About the position Ensures timely and accurate processing of residential mortgage loans by preparing and verifying documentation and monitoring data flow. Manages a dynamic loan pipeline with efficiency and accuracy, assists in completing the mortgage process, and supports operational excellence through process improvements and exceptional customer service. Responsibilities • Guides residential mortgage loan applicants through the application process with professionalism and confirms the accuracy and completeness of data received, including employment, income and assets. • Focuses on timely processing of loans and commitment issuance while maintaining adherence to the department turn time expectations and communication standards. • Prepares and delivers re-disclosures within applicable regulatory timeframes. • Orders and tracks third-party documentation including appraisals, credit reports, verifications of employment and deposit, flood certifications, and any other required items. • Prepares files for the underwriter, ensuring all conditions are met and all necessary information is readily available for review. • Drafts and sends standard loan correspondence and commitment letters under direction of the underwriter. • Resolves issues with third-party vendors to ensure timely and compliant loan closings in accordance with internal policies and regulatory requirements. • Provides prompt, knowledgeable responses to customer inquiries and offers guidance when needed to assist the processing team in resolving off-track loans. • Identifies and recommends process enhancements to improve efficiency, accuracy, and customer satisfaction. • Updates loans statuses regularly in required systems to ensure transparency across all relevant business channels. • Maintains strict confidentiality of all customers, financial, and bank-related information. • Provides the highest level of customer service in a positive and courteous manner to colleagues, clients and the community. Requirements • Proven ability to manage a large, dynamic pipeline of mortgage loans. • Outstanding communication and customer service skills. • Strong analytical skills and attention to detail. • Highly proficient in arenaflex Office Suite and mortgage industry software with the ability to learn new applications. • Ability to perform multiple tasks and manage workflow in a fast-paced, deadline-driven environment. • In-depth knowledge of state and federal lending regulations. • Associate Degree in Business Administration or equivalent years of experience. • 2 years of residential mortgage loan processing experience. Apply tot his job
