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Product Lead, Engagement
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Square is on a mission to make commerce easy and accessible for businesses of all sizes. The Engagement team plays a crucial role in ensuring that sellers who start with Square stay active, use more of the product suite, and become deeply embedded in our ecosystem. As Product Lead, Engagement, you’ll be responsible for helping sellers quickly find value, take meaningful actions, and deepen their relationship with Square. You will design and scale cross-surface experiences, product nudges, and personalized recommendations that keep sellers engaged from day one. This is a senior product leadership role that requires strong systems thinking, experimentation rigor, and cross-functional leadership. You will partner closely with Product, Engineering, Design, Data Science, and Marketing to build lifecycle experiences that drive habit formation, product attachment, and long-term engagement.
You Will
Drive Engagement Across the Product Lifecycle
- Define and execute the strategy to increase daily, weekly, and monthly active seller engagement - both with business owners and with the staff running the business.
- Identify key seller moments (e.g., first invoice, second payment, first sale with hardware) and optimize for repeat usage to help sellers get maximum value from Square
- Build systems that drive cross-sell and attachment to advanced payments products, banking offerings, and SaaS tools through in-product handoffs and seller communications
Build & Scale Experimentation Systems and Execution
- Leverage ML and segmentation to target sellers with the right products and message at the right time.
- Define the metrics and health scores that best predict long-term value and retention.
- Run A/B tests across touchpoints (POS systems, backoffice dashboard, etc. and across web, app, and other channels) to increase engagement KPIs.
Collaborate Across Square
- Partner with Activation, Monetization, and Product Marketing to build an end-to-end seller journey that is delightful and useful for Square’s more than 4M sellers
- Represent the Engagement pillar in cross-functional planning and ensure seller outcomes are central to product roadmaps.
- Influence leadership on investment prioritization to scale high-performing engagement loops that turn new sellers into highly engaged and productive sellers on Square
You Have
- 10+ years of product management experience, with a track record of driving engagement in SaaS, marketplace, or fintech.
- Experience leading activation, retention, and/or overall growth teams
- Strong analytical skills and A/B testing experience.
- A systems thinker who can balance platform investments with tactical wins.
- Ability to influence cross-functional teams and senior leadership.
- A passion for helping sellers succeed and become loyal Square customers.
Why This Role?
- Critical to Square’s Growth: Increasing engagement is the foundation for product retention and monetization.
- Full Funnel Impact: You'll drive product usage across a portfolio of experiences.
- Own the Journey: You'll help shape how sellers move from onboarding to lifelong success with Square.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600—$359,400 USD
Zone B:
$239,600—$359,400 USD
Zone C:
$239,600—$359,400 USD
Zone D:
$239,600—$359,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
