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Program Manager, Business Continuity
About the position
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Waymo Safety team works to promote and help to continuously improve the safety of Waymo's fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. The Resilience team at Waymo, an integral part of the Safety organization, is responsible for maintaining business continuity across all operations, including the efficient and effective management of any off-nominal events. In this role you will be hybrid based in either Mountain View or San Francisco and report into our Head of Resilience and Incident Management.
Responsibilities
- Define the scope and formalize the Business Continuity (BC) program, aligning with Waymo’s business objectives and vision.
- Implement a standardized, enterprise-wide approach for identifying critical business services, resilience-related risks, impact tolerances, and current vulnerabilities.
- Create effective risk management solutions, including driving inherent and residual risk calculations related to resilience, and drive the prioritization of risk mitigation activities.
- Develop and oversee detailed, cross-functional Business Continuity Plans (BCPs) to minimize business impact and enhance rider experience.
- Conduct initial and recurring BCP readiness tests and exercises, identifying and resolving gaps to ensure continuous improvement.
- Utilize a data-driven approach to Enterprise Resilience, with the ability to provide the Executive Leadership Team with clear, actionable insights into enterprise-wide resilience risk.
Requirements
- Proven experience in establishing and managing comprehensive Business Continuity, Enterprise Resilience, or similar risk management programs.
- Demonstrated ability to define program scope and align with organizational business objectives and leadership vision.
- Strong understanding of risk assessment methodologies, business impact analysis (BIA), and the development of effective resilience strategies.
- Experience in developing and implementing actionable Business Continuity Plans (BCPs) and conducting readiness tests.
- Familiarity with policy development and adherence to established document management standards.
- Expertise in extending resilience standards to third-party vendors and managing external risk within an ecosystem.
- Excellent communication and collaboration skills to work effectively with cross-functional teams and external partners.
- Experience with international operations and certifications such as Safety Management Systems (SMS), ISO, NIMS, DRI, BCI etc.
Nice-to-haves
- Experience working in rapidly scaling and complex operational environments.
- Knowledge of Business and Systems Resilience programs and software.
- Ability to leverage tooling solutions for centralized data management, reporting, and automation of resilience processes.
