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[Remote] AI Adoption, Content & Community Manager, OpenAI for Government
Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking an AI Adoption, Content & Community Manager for Government Engagement & Enablement to help public servants harness AI, build communities, and create educational content. This role involves training, community building, and developing government-specific content to enhance AI adoption in public service.
Responsibilities
- Lead hands-on trainings and workshops to help government users get confident with ChatGPT
- Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use
- Help smaller government customers get onboard and drive their practical use of ChatGPT
- Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs
- Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base
- Capture all trainings and enablement sessions with customers and training feedback and work with teams to identify where we need to pivot or hone our approaches
- Serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use
- Be a point of escalation for customers having issues and getting them the support they need
- Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities
- Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey
- Create delightful experiences and engagements for customers
- Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions
- Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated
- Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging
- Constantly create new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple
- Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level
- Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed
- Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments
- Take materials created by others and help upgrade the design and aesthetic supporting the in-house design, brand, and resource teams as well as outside vendors
- Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more
- Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences
- Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission
- Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression
- Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT
- Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact
- Be a master at amplifying others — making customers and colleagues the heroes of the story
- Create and maintain the customer impact story repository, and feed impact stories through the OAI, including updating core materials with inspirational examples
- Record and help customers, colleagues, and OAI leaders record multi-media content including videos, podcast, and other recordings
- Build repeatable, scalable processes for content creation, community engagement, and training delivery
- Track engagement and adoption signals to understand what’s working and where to iterate
- Use tools and automation (including ChatGPT itself) to move fast without losing quality
- Systematize the creation of new feature content as well as updates across newsletters, emails, community site, Academy, customer trainings and all content
Skills
- 7+ years of experience in technology adoption enablement and training, community management, communications, marketing, education, or related roles — ideally around AI and with complex or mission-driven organizations
- Government experience or deep government adjacency (public sector roles, contractors, NGOs, civic tech, policy, or government-focused companies)
- Exceptional writing and storytelling skills — you can make complicated things simple and inspiring
- Proven ability to plan and run events that people actually want to attend
- Comfort training and speaking to groups — from frontline practitioners to senior leaders
- A collaborative, low-ego working style — you genuinely enjoy 'giving away the win' people want you in the room with them, your positivity and enthusiasm is infectious
- Deep curiosity and enthusiasm for AI — you are a power user of ChatGPT and are constantly exploring what's possible
- Strong empathy for public servants and respect for the constraints they operate under
- Ability to work cross-functionally and keep many moving pieces aligned
- Experience supporting large-scale technology adoption (AI) or behavior change
- Familiarity with state, local, federal, or international government ecosystems
- Background in education, training design, or enablement programs
- Experience with event creation and management
- Experience building champion networks, communities of practice, or peer-learning programs
- Experience with selling and organization a business to sell, regardless of product or industry
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