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[Remote] Clinical Care Navigator - After Hours (Sunday-Thursday, 12am-8am EST), Temporary
Note: The job is a remote job and is open to candidates in USA. Spring Health is a leading provider of mental health services on a mission to eliminate barriers to mental healthcare. They are seeking an independently licensed mental health professional to join their Care Navigation team temporarily, providing clinical support and resources to members seeking help with mental health and related concerns.
Responsibilities
- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources while answering calls on a clinical phone queue
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
- Use effective written skills to complete professional documentation and to interact with members and providers through email
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
- Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
- Participate in staff meetings, case consultations, and trainings
- Assist with onboarding and mentoring new team members
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Skills
- LCSW, LMFT, LPC, or licensed psychologist
- Minimum of 2+ years of direct clinical care experience
- Crisis assessment and safety planning experience required
- Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
- Excellent listening, written and verbal communication skills
- Acknowledge and embrace diversity and inclusion
- Motivated to go above and beyond for members to provide a high-touch experience
- Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
- Able to multi-task and context switch!
Benefits
- Stock options
- Benefits
Company Overview
