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[Remote] Complex Claims Unit Environmental - Claim Consultant or Specialist
Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to making a difference and providing opportunities for growth. The Claim Consultant and Claim Specialist roles involve managing complex claims within the Environmental unit, requiring expertise in legal issues and problem-solving to navigate claims associated with environmental contamination and liability.
Responsibilities
- Provide proactive communications to customers and business partners in the management and resolution of claims
- Respond to inquiries from customers and provide superior customer service
- Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages)
- Write and articulate clear, concise and accurate coverage positions
- Conduct investigations regarding claims and/or lawsuits
- Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution
- Develop and persuasively articulate complex coverage, liability and damage assessments
- Provide detailed impactful recommendations to leadership
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
- Conduct complex negotiations and articulate coverage/liability positions
- Attend mediations and trials as necessary
- Proactively manage accurate expense, reserve and financial transactions
- Consistently maintain up-to-date claims metrics
Skills
- 5+ years general liability claim handling experience
- Consultant: Experience with commercial general liability claims
- Specialist: Experience with environmental or other latent injury claims or claims under affirmative pollution coverages
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders
- Strong to Excellent verbal and written communication skills
- Strong to Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities
- Proven track record of effective negotiations/settlement of high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Proficiency handling litigated claims
- Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire
- Bachelor's degree strongly preferred
- 10+ years long-tail claim handling experience
- JD, other advanced degree, or experience in an environmental consulting discipline (such as geology, hydrology, ecology, or environmental engineering) a plus
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
