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Remote Customer Service Representative (For Pooling) | US
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Service Representatives to join our team in the U.S.
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
About The Role
Our Customer Experience (CX) Team drives customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touch-points. CX Associates are responsible for delivering an exceptional, differentiated and “concierge-like” customer experience, to our community of food lovers.
Overall Responsibilities:
- Responsible for supporting customers contacting our brand via email.
- Supporting a wide variety of inquiries types and ensuring satisfaction.
What you'll do:
- Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience.
- Receive inbound inquiries email; verify required information and do utmost within their power to solve customer programs.
- Remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible.
- Strive to meet and exceed quality and performance metrics.
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.
- Learn and retain thorough working knowledge of all existing and new process and procedures.
- Proactively identify and share key insights observed in handling volume with leadership.
- Attend Team Meetings/additional training sessions as scheduled.
We're looking for individuals with:
- Above average written communication skills - ability to use proper grammar.
- Ability to understand and use the information provided by the customer to meet the clients' needs.
- Demonstrate appropriate empathy, accurately & genuinely show understanding of the customer's emotional state.
- Maintain courtesy, politeness, & confidence throughout the interaction.
- Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios.
- Ability to adapt and thrive in a fast paced, rapidly changing environment.
- Demonstrate highly detail and solution oriented critical thinking skills.
- Individuals who are open to a working weekends, holidays, and/or midday to evening schedules if need.
Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.
Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.
