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[Remote] Managing Director, Institutional Services
Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is a leading financial institution looking for a Managing Director of Institutional Services. The MD will set strategic direction, drive growth, and ensure operational excellence across various institutional business lines, while also enhancing client relationships and competitive positioning in the marketplace.
Responsibilities
- Develop, articulate, and execute the strategic roadmap for Institutional Services, ensuring alignment across institutional teams, W&AM leadership, and One Bank partners while promoting scalable, compliant, and market‑competitive solutions
- Design, implement, and drive sales processes to maximize and achieve revenue growth and client experience goals across institutional business lines
- Lead consistent execution and continuous improvement of the One Bank sales process, delivery model, and operating rhythms across regions and national lines of business — with a key focus on Commercial and Private Bank – using enhanced reporting and CRM insights to measure effectiveness and drive improvements
- Establish, optimize, and manage relationships with internal and external providers and vendors; ensure SLAs are met and that institutional platforms support efficient, high‑quality service and sales performance
- Lead coordinated branding, marketing, sales management, and product development initiatives. Gain cross‑functional support to successfully execute strategies that drive growth, enhance competitiveness, and expand institutional market presence
- Strengthen client retention and deepen institutional relationships through proactive engagement, strategic oversight, and execution of effective retention programs
- Oversee management and continuous improvement of institutional investment and retirement platforms, ensuring scalable, efficient, and compliant delivery across all institutional channels
- Attract, motivate, coach, and retain top institutional talent; foster a high‑performing culture focused on accountability, collaboration, and client outcomes
- Identify gaps and opportunities within existing product and service models; champion enhancements that improve competitiveness, efficiency, and client value
- Represent Fifth Third within appropriate industry organizations and forums to expand visibility, cultivate client and provider relationships, and identify emerging opportunities
- Partner closely with internal stakeholders to balance exceptional client experience with robust adherence to fiduciary, regulatory, and operational expectations
- Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission
Skills
- Bachelor's degree required
- 15 or more years of experience in institutional investment management or institutional financial services, including investment management, custody, sales, and retirement plan administration
- Institutional Investment & Retirement Expertise: Deep understanding of institutional investment management, retirement plan advisory services, and institutional trust & custody
- Strategic Execution: Ability to translate strategic objectives into measurable outcomes and operational deliverables
- Business Development Acumen: Ability to identify, pursue, and cultivate institutional growth opportunities
- Client & Relationship Management: Demonstrates excellence in building and sustaining institutional relationships
- Operational Excellence: Optimizes workflows, platforms, and processes to improve scale and performance
- Leadership & People Management: Proven ability to lead, develop, and inspire across multiple teams
- Cross‑Functional Collaboration: Partners effectively across investment, operations, sales, compliance, legal, and enterprise teams
- Market Insight & Innovation: Identifies industry trends, competitive shifts, and client needs to influence product and platform evolution
- Risk & Compliance Mindset: Navigates regulatory requirements while maintaining a positive client experience
- Executive Communication: Communicates clearly with senior leaders, boards, and external stakeholders
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
Company Overview
