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[Remote] Per diem instED Mobile Health Coordinator
Note: The job is a remote job and is open to candidates in USA. CareSource is a healthcare organization focused on providing patient-centered acute care. The instED Mobile Health Coordinator serves as the primary contact for patients seeking instED visits, managing referrals, coordinating with paramedic partners, and supporting the nursing team with administrative tasks.
Responsibilities
- Answer incoming phone calls in a timely manner using a cloud-based platform
- Collect accurate patient information and document in the instED NOW platform and Athena medical record to process an instED referral
- Collect, review, and accept written consent from patients, upload consents from paramedics
- Verify patient eligibility using instED NOW, Athena, or external payor portals
- Collect payment(s) from patients (e.g., copay, co-insurance)
- Assign visits to one of instED’s ambulance partners based on geography and availability; collaborate with nursing staff to prioritize high acuity patients
- Communicate with the dispatchers from the ambulance partners to facilitate throughput of instED visits; convey clinical concerns/questions to the nursing team
- Maintain awareness of all ambulance partner vehicle’s status and location
- Call patients if mobile health providers are unable to reach patients with an updated ETA; escalate to the nursing team when patients cannot be reached via phone
- Make recommendations to improve the instED NOW platform
- Monitor that VMC providers are checked in and out of instED NOW in a timely manner and outreach to them if this does not occur
- Monitor VMC auto-assignments and manually re-assign if needed when a VMC provider is nearing the end of shift and cannot complete a visit
- Complete an end of shift report before logging off at the end of a shift
- Ensure that mobile health providers have completed all documentation by the end of their shift and outreach to the paramedic partner when there is outstanding documentation
- Perform any other job related duties as requested
Skills
- High School or GED required
- Five (5) years professional work experience in a healthcare setting with at least one (1) year of remote work experience required
- Customer service experience via phone communications, preferably in a health care call center setting interacting with patients required
- Process improvement experience required
- Experience working closely with colleagues at all levels of a company including front-line staff to senior leaders required
- Associates degree preferred
- Medical assistant, or other related experience in an urgent care, emergency or home care setting preferred
- Administrative support to clinicians in healthcare setting preferred
- 911 Telecommunicator or Emergency Medical Dispatcher Certification preferred
- Mobile integrated health experience preferred
- Power BI or other business intelligence software knowledge preferred
- Proficient in Excel preferred
- Process improvement training (e.g., lean, six sigma, etc.) preferred
- Medical terminology preferred
- Athena (electronic medical record) knowledge preferred
- Bilingual (Spanish), bicultural preferred
Benefits
- You may qualify for a bonus tied to company and individual performance.
- Substantial and comprehensive total rewards package.
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