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[Remote] Regional Coordinator, HSPRS
Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee (IRC) is a leading humanitarian organization that responds to crises worldwide. The Regional Coordinator for Home Study and Post Release Services (HSPRS) will oversee and support IRC offices in implementing and coordinating services for unaccompanied children, ensuring quality service delivery and adherence to best practices.
Responsibilities
- Provide regional oversight, coordination, implementation, and consultation for the local IRC region and works in collaboration with the HSPRS Casework Supervisor in the supervision of home study recommendations and post release service provision and ensure that HSPRS program policies and procedures are being adhered to
- Supervise HQ Casework Supervisors
- Meet with office Casework supervisors frequently to ensure strong communication and partnership to support HSPRS Caseworkers
- Monitor case management service provision including reviewing documentation for accuracy and timeliness
- Act as a point of escalation for staff with complex cases, notifications of concern, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed
- Ensure all case managers have been appropriately onboarded and oriented to their position and provide regular professional development training in case work and client facing skills to staff
- Support staff onboarding, on-going development, and training for HSPRS staff
- Coordinate and complete initial or follow up training and shadowing needed for new or existing staff in collaboration with each office supervisor
- Provide recommendations for hiring promotions, terminations, and work assignments of case management staff
- In collaboration with the Quality Assurance and Training teams, support local offices in conducting supportive quality assurance check points in preparation for QA's random spot checks and internal monitoring process
- Support with training refreshers and liaise between regional offices and the HSPTS training team to develop identified training opportunities
- Facilitate regional UC provider meetings with external stakeholders including regular case management meetings
Skills
- Master's degree and three years of relevant experience; or a bachelor's degree and five years of relevant experience, and demonstrated leadership abilities, is required
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports and business correspondence
- Ability to successfully pass a criminal background check
- Ability to travel independently throughout relevant region
- Ability to work independently and during non-traditional hours such as evenings and weekends
- Experience providing Home Study and Post-Release Services case management
- Proven ability to manage complex client situations centering client safety and child protection principles
- Experience analyzing data and writing reports
- Demonstrated success working and communicating effectively in a multi-cultural environment
- Proven ability to contribute both independently and as a key team member
- Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively
- Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms
- Excellent verbal and written communication skills
- Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position)
- Experience in family reunification, home assessment, or foster care/child welfare is preferred
- Bilingual ability in English and Spanish is preferred
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- Medical insurance starting at $163 per month
- Dental starting at $6.50 per month
- Vision starting at $5 per month
- FSA for healthcare and commuter costs
- A 403b retirement savings plans with immediately vested matching
- Disability & life insurance
- Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Company Overview
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