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[Remote] Service Productivity Spec
Note: The job is a remote job and is open to candidates in USA. Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Service Productivity Specialist is responsible for coordinating specialist routing and scheduling to maximize productivity and ensure efficient customer service.
Responsibilities
- Route the daily, weekly and monthly specialist schedules to maximize customer service
- Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies
- Review and adjust routes daily as needed in response to customer requests and colleague availability
- Move service orders or remove work orders as needed in accordance with customer requests
- Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers
- Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed
- Accept and respond to calls from Customer Service colleagues with customer requests and feedback
- Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues
- Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making
- Interact with customers as necessary to ensure a world class service experience
- Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization
- Other duties as assigned
Skills
- High school diploma or GED
- 2 years of route operations experience preferred with a minimum of 6 months experience in routing operations specifically for density
- Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions
- Excellent clerical and organizational skills to track schedules, routes and colleagues
- Knowledge of computers for scheduling and other dispatch duties
- Ability to relay information professionally in a fast-paced environment
- Must pass pre-employment background screen
- Must possess a valid driver's license and pass motor vehicle record search
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview
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