[Remote] Tactical Communication Manager

Note: The job is a remote job and is open to candidates in USA. CYPFER is an organization focused on cybersecurity, and they are seeking a Tactical Communication Manager to act as the primary operational contact for time-sensitive cyber incidents. This role involves coordinating client communications and internal responses during critical incidents, ensuring effective information flow and execution under pressure. Responsibilities • Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes • Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation • Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure • Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting • Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained • Track incident status, action items, and dependencies, proactively following up to keep cases moving forward • Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place • Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident • Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders • Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available Skills • Bachelor's degree in a related field or equivalent work experience • Technical proficiency in cyber threat research and analysis • Strong client relationship management skills • Strong written and verbal communication skills, particularly in client-facing and high-pressure environments • Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents • Ability to think quickly, prioritize effectively, and remain composed under pressure • Professional judgment and discretion when handling sensitive information • Strong follow-through and accountability • Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services • Familiarity with secure communications and handling sensitive or confidential information • Experience coordinating cross-functional teams in urgent or time-sensitive situations Company Overview • Global Cyber Certainty Champions, in an uncertain digital world. It was founded in 2020, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is Apply tot his job

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