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Remote Technical Support Representative
You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada! Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients. As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect: Work up 24 hours per week over a maximum of 5 shifts Shifts are up to 8.5 hours, with varying start and end times Flexibility as business needs may fluctuate week to week As a remote technical support representative, you will create an amazing customer experience by: Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software Providing tutorials to clients on the proper use of their products Identifying and recommending solutions based on customers’ needs Completing training to continuously improve the client experience What we are looking for: 1+ years of help desk or technical call centre experience Experience in troubleshooting and/or repairing devices Completion of high school diploma or equivalent Verbal and written proficiency in English Availability to work at least one weekend day (Saturday or Sunday) is required Your home office comes equipped with: Computer with monitor, speakers, and anti-virus software. Computer Requirements Windows Devices: Operating System: Windows 11 or later Hardware: Trusted Platform Module (TPM) version 2.0 or higher Virtualization-Based Security (VBS) enabled Secure Boot turned on Memory Integrity under Core Isolation turned on Mac Devices: Chipset: Apple-manufactured (M1 or higher) Operating System: macOS 13.0 or later Biometric Setup: Touch ID must be enabled Subscription to a high-speed internet connection A USB or 3.5mm PC headset IR webcam or Windows Hello certified webcam A door. Home offices are required to be private and quiet and not in your living room. Why you’ll love it here: Remote work environment from anywhere in Canada Competitive wages Employee discounts on awesome tech from day one An enthusiastic, fun, and supportive team culture Opportunities to build new skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. Join our amazing team! We are looking for people just like you. Base pay range B.C. hourly pay rate: $18.85 - $19.85 P.E.I. hourly pay rate: $17.25 - $18 Ontario hourly pay rate: $19.35 - $19.50 Pay may vary in provinces outside of ON, B.C. and P.E.I. This posting is for a vacancy. Wondering is a great place to start. Let’s talk about what’s possible. Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices. Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market! Employment opportunities are available nationwide, including our Canadian Headquarters (CHQ) on the west coast, our two distribution centres, and 150+ retail store locations. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology
