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Remote Veterinary Care Representative - Pharmacy Order Management
Job Summary
Chewy is seeking a highly motivated Remote Veterinary Care Representative specializing in Pharmacy Order Management to join our growing team. In this role, you will be the primary point of contact for veterinary clients and pet owners, ensuring accurate processing of pharmacy orders while delivering exceptional service. You will collaborate closely with internal teams, including pharmacy, customer care, and veterinary support, to ensure the health and well-being of pets across the nation. This remote position offers flexibility, growth opportunities, and the chance to be part of a mission-driven company dedicated to pet care.
Key Responsibilities
Accurately process and manage veterinary pharmacy orders, including prescription verification, refills, and order entry.
Serve as the first point of contact for veterinary clinics and pet owners regarding pharmacy orders and inquiries.
Ensure compliance with state and federal regulations for veterinary medications.
Collaborate with veterinarians, veterinary technicians, and internal teams to resolve order-related issues promptly.
Maintain up-to-date knowledge of medications, dosage guidelines, and product availability.
Document all interactions and maintain accurate records in company systems.
Proactively identify and suggest process improvements to enhance efficiency and customer satisfaction.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree preferred.
Strong knowledge of veterinary terminology and pharmacy practices.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational and problem-solving abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn internal systems.
Ability to handle sensitive information with confidentiality and professionalism.
Experience
Minimum of 1–2 years of experience in veterinary support, pharmacy, or customer service in a healthcare-related environment.
Experience handling prescription medications and working with veterinary clinics is highly desirable.
Previous remote work experience is a plus.
Working Hours
Full-time, remote position with flexible scheduling.
Standard business hours, with occasional evenings or weekends depending on business needs.
Must have a reliable internet connection and a quiet, dedicated workspace.
Knowledge, Skills, and Abilities
Strong understanding of veterinary medications and order management processes.
Exceptional customer service and relationship-building skills.
Ability to prioritize tasks, manage multiple orders simultaneously, and meet deadlines.
Proficient in problem-solving and conflict resolution, especially in high-pressure situations.
Adaptable and able to thrive in a fast-paced, dynamic work environment.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company matching.
Paid time off (PTO) and holidays.
Professional development and continuing education opportunities.
Employee discounts on Chewy products.
Remote-friendly work environment with supportive team culture.
Why Join Chewy
Chewy is more than just a pet retailer; we are a mission-driven company committed to improving the lives of pets and their owners. By joining our team, you will work in a collaborative, innovative, and inclusive environment where your contributions directly impact the well-being of pets nationwide. You will have the opportunity to grow your career while making a meaningful difference every day.
How to Apply
Interested candidates should submit their resume and a cover letter highlighting relevant experience and skills via Chewys careers portal or email application to us with the subject line: Remote Veterinary Care Representative – Pharmacy Order Management Application.
