Resident Manager

About the Company

Our client is a company based in Diani that specializes in the management and rental of high-end villas for vacation stays. The company is committed to delivering exceptional guest experiences through high standards of service, property management, and attention to detail.

Job Overview

Our client is seeking a Residence Manager to oversee the daily operations of their high-end vacation villas. The successful candidate will be responsible for ensuring smooth property operations, supervising on-site staff, maintaining premium service standards, and serving as the main point of contact for guests and service providers. The role requires a proactive, organized, and service-oriented individual who resides in Diani.

Key Responsibilities:

  • Oversee daily operations of the villas to ensure smooth and efficient running
  • Supervise and coordinate staff (housekeeping, security, gardeners, etc.)
  • Ensure high standards of cleanliness, maintenance, and guest satisfaction
  • Handle resident and guest inquiries, complaints, and requests professionally
  • Manage inventories, supplies, and basic administrative records
  • Liaise with service providers, contractors, and management as required
  • Ensure compliance with property policies and safety standards
Requirements
  • Minimum of a Diploma in Hospitality Management, Property Management, Business Administration, or a related field

  • Proven experience in property management, hospitality, or a similar role

  • Strong leadership, communication, and organizational skills

  • Ability to work independently and handle multiple responsibilities

  • Trustworthy, proactive, and service-oriented

  • Basic computer literacy is an added advantage

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