Retail Sales Lead Apparel

At DICK’S Sporting Goods, we're dedicated to the transforming power of sports. As part of our team, you play a crucial role in fostering an environment of confidence and excitement as we prepare athletes to fulfill their ambitions. We place a premium on fostering an inclusive, diverse workforce that mirrors the diverse communities we serve.
If you're keen to make an impact within the world’s most dynamic sports team, consider joining our team!
OVERVIEW:
Within our team, the Lead plays a key role in upholding brand standards and shaping the teammate experience. Operating under the Assistant Store Manager and Store Manager’s guidance, the Lead stands as the in-store authority on their business/department. The uniqueness of the Lead role is attained through exceptional customer service provision, directing teammates, and leading by example. They also demonstrate characteristics such as empathy, tenacity, positivity, and teamwork.
Here’s an overview of the Lead’s responsibilities:
  • Participating in the selection of a robust team, conducting in-store interviews, and intradepartmental tours.
  • Fostering a people-first culture as well as trust and respect by connecting with every teammate in the store, contributing to the store’s strong recognition culture.
  • Crafting and executing strategy for the next 30 days with the Assistant Store Manager's guidance, inclusive of effective approaches and necessary workforce deployment for day-to-day tasks, game plans, projects, or store events.
  • Strategically utilizing teammates to meet brand standards, implement programs and processes on a daily basis, and assigning tasks based on priority levels.
  • Upholding corporate merchandising and presentation standards, including adherence to floor sets, signage requirements, price changes, inventory display, and replenishment measures, etc.
  • Assisting the store's leadership team with supervision in accordance with Company policies and procedures.
  • Training teammates on company procedures and programs, engaging in the onboarding process for new teammates, and facilitating the cross-training of current teammates.
  • Prioritizes personal and team development, providing hands-on coaching and explaining the rationale behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.)
  • Leading to reinforce the organization and store's vision by clarifying teammates' roles in relation to the shared mission, organizational objectives, and the provision of an exceptional shopping experience.
  • Fostering an inclusive store environment where all individuals (teammates & customers) feel welcomed, secure, and respected.
  • Adhering to established safety policies and procedures, loss prevention, and operating procedures, and ensuring the confidentiality of all company information.
  • Embracing a teamwork approach and extending support to teammates across the store.
  • Carrying out additional tasks as delegated by management.
LEADERSHIP TRAITS:
We expect our Store leaders to exhibit the following leadership competencies, which embody the behaviors needed to propel the business and nurture great talent:
  • Ensuring Accountability
  • Prioritizing Customer-Focus
  • Promoting Collaboration
  • Instilling Trust
  • Exhibiting Decision-Quality/Decision-Making Abilities
  • Being Action-Oriented
  • Driving Engagement
  • Developing Talent
  • Building Effective Teams
  • Planning & Aligning
QUALIFICATIONS:
We are looking for individuals with the following attributes:
  • Flexible availability - including nights, weekends, and holidays.
  • Previous experience in retail sales (or customer-focused roles) is beneficial.
  • The ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs. repeatedly (up to 25 times per hour).
  • Able to stand or walk for extended periods (up to 4 hours).
  • Capable of working at heights exceeding 4 feet using a ladder, aerial lifting device, or platform.
  • Able to perform repetitive motions for short durations (up to 2 hours continuously).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...