<p style="text-align:left"><b>Location:</b></p>2727 N Central Ave, Phoenix, Arizona 85004 United States of America<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><p><span><span>Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>Roadside Mobile Advantage Agents take back-to-back files<span> </span></span><span>submitted</span><span><span> </span>online from customers needing immediate<span> </span></span><span>assistance</span><span>. Agents handle online roadside requests and initial outbound calls to customers and roadside<span> </span></span><span>assistance</span><span><span> </span>service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our<span> </span></span><span>customer's</span><span><span> </span>safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that<span> </span></span><span>warrant</span><span><span> </span>our Roadside Assistance team to step in and guide our customers back<span> </span></span><span>en</span><span><span> </span>route to their destination.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>Our<span> </span></span><span>customer’s</span><span><span> </span>safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency,<span> </span></span><span>professionalism</span><span><span> </span>and care while meet</span><span>ing all quality-related metrics and goals.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>This job might be for you if:</span></b><span> </span></p></div><div><ul><li><span><span>You are a dependable team player with a positive attitude</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>You obtain the aptitude to work in a critical thinking atmosphere</span></span><span> </span></li></ul></div><div><ul><li><span><span>You enjoy a self-paced, educational work environment</span></span><span> </span></li></ul></div><div><ul><li><span><span>You enjoy speaking with and helping people</span></span><span> </span></li></ul></div><div><ul><li><span><span>You are empathetic and solution oriented</span></span><span> </span></li></ul></div><div><ul><li><span><span>You are comfortable with eLearning and remote leadership management</span></span><span> </span></li></ul></div><div><ul><li><span><span>You are comfortable navigating multiple computer programs at one time</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Minimum Qualifications:</span></b><span> </span></p></div><div><ul><li><span><span>Ability to express sympathy,<span> </span></span><span>empathy</span><span><span> </span>and compassion</span></span><span> </span></li></ul></div><div><ul><li><span><span>Critical thinker and ability to adapt</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Intermediate keyboarding and computer skills</span></span><span> </span></li></ul></div><div><ul><li><span><span>Active and Attentive listener</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to type while talking (40 WPM or higher is a plus)</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to formulate sentences through written text</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to navigate and use multiple computer programs at once</span></span><span> </span></li></ul></div><div><ul><li><span><span>Excellent verbal communication and listening skills</span></span><span> </span></li></ul></div><div><ul><li><span><span>Clear speaking voice</span></span><span> </span></li></ul></div><div><ul><li><span><span>General knowledge of U.S. and Canada geography</span></span><span> </span></li></ul></div><div><ul><li><span><span>General knowledge of how to map a location using various programs or applications</span></span><span> </span></li></ul></div><div><ul><li><span><span>Willingness to incorporate feedback to constantly improve performance</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Possess can-do-confidence</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><i><b><u><span>Perks</span><span><span> </span></span><span>of</span><span><span> </span>joining the U-Haul Team!</span></u><span> </span></b></i></p></div><div><p><span> </span></p></div><div><p><b><span>Compensation:</span></b><span> </span></p></div><div><p><span><span>U-Haul offers Roadside<span> </span></span><span>Mobile Advantage</span><span><span> </span>Agents an hourly base<span> </span></span><span>pay</span><span><span> </span>of $17.00. Your base pay will increase as you learn and</span><span><span> </span></span><span>acqui</span><span>r</span><span>e</span><span><span> </span></span><span>additiona</span><span>l</span><span><span> </span>job duties, and merit increases are given periodically based on performance.<span> </span></span></span><i><span>Note: Hourly base wage may be higher, depending on state or local minimum wage</span><span><span> </span></span><span>laws)</span><span>.</span></i><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Exclusive U-Haul<span> </span></span></b><a href="" target="_blank" rel="noopener noreferrer"><u><span>Benefits</span></u></a><b><span><a href="" target="_blank" rel="noopener noreferrer"><span> </span></a>Designed for Your Success:</span></b><span> </span></p></div><div><p><span><span>At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education<span> </span></span><span>assists</span><span><span> </span>employees with their professional<span> </span></span><span>goals.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Scheduling Requirements:</span></b><span> </span></p></div><div><ul><li><span><span>Roadside Assistance is open 24/7/365 to<span> </span></span><span>assist</span><span><span> </span>customers</span></span><span> </span></li></ul></div><div><ul><li><span><span>The total number of hours scheduled each week will be based on business needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>Must be available for a set schedule</span><span><span> </span>on<span> </span></span><span>both weekend days, Saturday and Sunday, for 8 hours both days</span></span><span> </span></li></ul></div><div><ul><li><span><span>Shifts fall between 10:00 AM</span><span><span> </span>and 4:00 AM</span><span>, Arizona time</span></span><span> </span></li></ul></div><div><ul><li><span><span>Working holidays are required in order to provide support for our customers year-round.</span><span><span> </span>You may be scheduled to meet the Team and business needs.</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><i><span>A note about how we schedule:<span> </span></span><span>Preferences<span> </span></span><span>to work that aligns with the business need may increase the opportunity to be<span> </span></span><span>scheduled</span><span><span> </span>more hours</span><span>. <span> </span></span><span>We pride ourselves on being flexible with schedules, especially for students and teachers. However, if<span> </span></span><span>preferences<span> </span></span><span>to</span><span><span> </span>work do not align with the needs of the<span> </span></span><span>business</span><span><span> </span>the result may be<span> </span></span><span>less</span><span><span> </span>hours scheduled.</span></i><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Education and Development (Training) Explained:</span></b><span> </span></p></div></div><div><div><ul><li><span><span>Self-motivated education at our very own U-Haul University.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Self-motivated supplementary eLearning.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Assist</span><span><span> </span>customers within the first week of employment.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Customer interactions with instructors’ support during<span> </span></span><span>initial</span><span><span> </span>education.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Skillset-driven continued education coordinated by your manager.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Fast-paced,<span> </span></span><span>hands on</span><span><span> </span>instruction with a set schedule.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Learn and begin performing some of your job duties with<span> </span></span><span>customers</span><span><span> </span>the first day.</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Work From Home Requirements:</span></b><span> </span></p></div><div><ul><li><span><span>All work d</span><span>uties, including initial<span> </span></span><span>education</span><span>, must be performed from your home address in a private, quiet workspace. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call<span> </span></span><span>care</span><span><span> </span>for others during work hours, either. </span></span><span> </span></li></ul></div><div><ul><li><span><span>A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Technical Requirements:</span></b><span> </span></p></div><div><p><span><span>Computer requirements and internet speeds will be verified upon interview, if hired, and if ever<span> </span></span><span>experiencing difficulty</span><span>/interruption.<span> </span></span><span>Additional</span><span><span> </span>requirements may apply.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><i><span>Computer Specifications </span></i></p></div><div><ul><li><b><span>Operating System</span></b><span><span>: Windows 11</span></span><span> </span></li></ul></div><div><ul><li><b><span>RAM</span></b><span><span>: 16GB minimum (32GB recommended)</span></span><span> </span></li></ul></div><div><ul><li><b><span>Processor</span></b><span><span>: CPU benchmark score of 6,000 minimum (10,000 recommended)</span></span><span> </span></li></ul></div></div><div><div><ul><li><b><span>Storage</span></b><span><span>: SSD with at least 5GB free space</span></span><span> </span></li></ul></div><div><p><i><span>Additional Hardware </span></i></p></div><div><ul><li><span><span>Webcam (external or built-in)</span></span><span> </span></li></ul></div><div><ul><li><span><span>USB headset (wired)</span></span><span> </span></li></ul></div><div><p><i><span>Internet Speeds </span></i></p></div><div><ul><li><b><span>Ping</span></b><span><span>: under 100 </span></span><span> </span></li></ul></div><div><ul><li><b><span>Download</span></b><span><span>: 50MB minimum (100MB recommended)</span></span><span> </span></li></ul></div><div><ul><li><b><span>Upload</span></b><span><span>: 5MB minimum (10MB recommended)</span></span><span> </span></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Physical Demands:</span></b><span> </span></p></div><div><p><span><span>The work involves light physical exertion, including sitting for<span> </span></span><span>long periods</span><span>, focusing on a computer screen, and taking phone calls using a wired headset.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Applications are not currently accepted from Residents of:</span></b><span><span><span> </span>CA, WA, or the District of Columbia.</span></span></p></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</span></p>