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Senior Administrative Assistant - Remote / Telecommute
Job Description:
- The Senior Administrative Assistant supports the administration and processing of provincial child care grant funding programs.
- This role reviews and processes claims, determines eligibility, resolves payment issues, and provides customer service support to child care operators and internal departments.
- The position requires strong analytical skills, attention to detail, and the ability to manage complex payment and claim inquiries accurately.
- High School Diploma or GED.
- Minimum 1 year of experience providing customer service, technical troubleshooting, and problem resolution.
- Minimum 1 year of experience using Microsoft Outlook for email communication, task management, and calendar tracking.
- Minimum 1 year of experience using basic Excel skills in a professional setting.
- Experience working with childcare funding, licensing, or subsidy programs preferred.
- Experience working in childcare grant funding programs preferred.
- Experience working with Childcare Licensing Portal and Child Care Information System preferred.
- Process provincial grant funding for licensed child care programs.
- Assess, recommend, and determine eligibility for grant funding for Early Childhood Educators.
- Review, assess, and approve or deny claim and invoice payments.
- Process transactions related to child care program adjustments, recoveries, and payment set-offs.
- Identify and resolve system-related claim and invoice submission issues.
- Review and process internal adjustments to correct claim inaccuracies.
- Respond to claims, payment, claim advance, and child registration inquiries from operators and internal departments.
- Analyze complex claim submission and payment issues and assist operators with resolution steps.
- Escalate anomalies and unusual claim or payment transactions to the supervisor.
- Remain current on changes to child care grant programs, eligibility requirements, and policies.
- Relevant post-secondary education in Office Administration, including degrees, diplomas, or certificates.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
- Effective communication skills.
- Ability to manage multiple tasks and deadlines efficiently.
