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Senior Associate, Merchandising Supplier Success
This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position.
At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.
Merch Supplier Success, Senior Associate (L2) - NA
Location: Boston, MA
Team: Merch Supplier Success (MSS)
The Merchandising Operations group at Wayfair is looking for a Senior Associate to become part of our Merch Supplier Success team. In this role, you will be expected to root cause and obtain an understanding of the complexities of the merchandising process and leverage that expertise to address supplier concerns.
About the Role
As a Senior Associate on the Merch Supplier Success Team, you’ll be on the front lines resolving supplier issues, ensuring catalog quality, and driving improvements in Enrichment, Media, PA, and other Merchandising teams.
In this fast-paced role, you will be responsible for tackling high-impact problems, providing timely and accurate support to suppliers and cross-functional partners, and gathering insights to develop long-term solutions. This position is perfect for a problem-solver who excels in dynamic environments.
What You’ll Do
Drive process improvement by tracking pain points and trends to inform systemic fixes.
Own and deliver projects end-to-end taking on ideas at problem statement level with responsibility for discovery, structuring & scoping problems through to delivering the final end product, process, tool or solution.
Collaborate cross-functionally with product, engineering, and supplier-facing teams on projects to drive completion and ensure a cohesive supplier (and customer) experience across all touch points
Develop team KPIs and create reports and dashboards through identifying trends and proactively offering solutions to course correct
Cultivate effective relationships within Wayfair operational leadership and senior business partners across the organization.
Contribute to a highly motivational working environment in which you help your team proactively challenge current status quo and contribute to team goals
What You’ll Need
1–3 years of experience in merchandising operations, supplier management, account management, or similar experience.
Communication skills to work effectively with both suppliers and global stakeholders.
Problem-solving mindset with ability to escalate appropriately and propose solutions.
Comfort using data and tools to analyze issues and identify patterns. Experience with SQL, GBQ, Data Studio or Excel is a plus.
Ability to work in a fast-paced, high-growth environment.
Strong written and verbal communication skills to work with both technical and business-oriented stakeholders. Ability to translate analytical work into business cases meant to inform and persuade
A proven track record of taking on challenging tasks and delivering despite obstacles or limited resources
Demonstrated ability to communicate with a broad cross-functional audience and influence and persuade members at all levels
Benefits & Perks - US
Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
Global Traveler Health Insurance through GeoBlue.
24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
401(k) matching with immediate vesting.
Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
Tuition Reimbursement.
Wayfair Employee Discount.
Gym/Fitness Discounts (Wellhub and varying regional memberships).
Exclusive access to thousands of perks & discounts through BenefitHub.
Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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About the Company:
Wayfair
