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Senior Design Researcher (USA) Crossman Respect Building CA SUNNYVALE Home Office
What youll do... Position: Senior Design Researcher Job Location: 1375 Crossman Avenue, Sunnyvale, CA 94089 Duties: Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Independently propose hypotheses for research. Provide inputs to modify research approaches and execution plans. Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verifies the reliability and accuracy of the information through detailed checks. Detects any gaps in information uncovered and removes unreliable information. Clarifies and resolves inconsistencies in the data of research projects. Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies. Assess gaps between business expectations and user experience strategies. Leverages a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies. Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs. Analyzes and interprets existing data (for example web analytics, user surveys, customer support calls). Understand the basics of testing against a design specification. Identifies major activities and documents associated with user acceptance testing. Cites multiple examples and types of acceptance tests for user acceptance testing. Compiles a list of procedures and guidelines for test developers and end users. Explains the features and objectives of alpha and beta tests. Understand the interests & profile of key stakeholders to manage functional relationships. Analyzes stakeholder technical needs and partner with them to share relevant information. Engage with business partners (internal/external) on a periodic basis and establish credibility for exchanging functional information. Communicates articulately and concisely in stakeholder meetings involving multiple teams. Conveys complex information and address ambiguity for robust technology development. Builds productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations. Independently prepares clear, concise, logically structured and meaningful reports/material based on facts. Seeks and provides constructive feedback, anticipate needs/questions, respond appropriately. Build and maintain customer relations to understand customer requirements/problems. Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience. Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight. Minimum education and experience required: Masters degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 1 year of experience in market research, business analysis, UX design research, or related area; OR Bachelors degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 3 years of experience in market research, business analysis, UX design research, or related area. Skills required: Experience conducting generative and evaluative research to uncover user needs and pain points (including interviews, usability testing, concept testing, contextual inquiry, survey design, and competitive and comparative analysis). Experience completing hypothesis testing to validate assumptions and determine confidence levels of findings. Experience with quantitative data analysis and manipulation using SPSS and Excel. Experience generating themes and clustering meaningful findings using affinity mapping. Experience synthesizing learnings into actionable insights, defining implications for product design with clear impact on business metrics, and offering recommendations for advancing research evolution. Experience collaborating with design teams using Figma, Miro, and Mural to create user flows and mock-arenaflex that align with product and business requirements. Experience guiding facilitation of ideation workshops and stakeholder discussions. Experience managing legal risks, factual errors, and breaches of codes of conduct involving the use of research materials. Experience creating surveys by formulating questions and defining branching logic and response types (SurveyMonkey, Qualtrics, and Feedback Ally). Experience verifying the reliability and accuracy of information through peer-review and detailed checks. Experience disseminating learnings to cross-functional partners and stakeholder groups (PPT, Quantum Metrics, and data visualizations). Employer will accept any amount of experience with the required skills. Salary Range: $156,915/year to $234,000/year. Additional compensation includes annual or quarterly performance incentives. Benefits: At arenaflex, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.arenaflex.com. Wal-Mart is an Equal Opportunity Employer. #LI-DNI #LI-DNP arenaflex and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Apply tot his job Apply tot his job
