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Senior Director - Pharmacy Operations - Avera Health Plans
Location: Avera Health Plans Worker Type: Regular Work Shift: Primarily days with possible weekends/evenings/holidays (United States of America) Position Highlights You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview The Senior Director of Health Plan Pharmacy Operations will provide overall leadership and pharmacy direction across all lines of Avera Health Plans business. This includes driving delivery of the pharmacy program to enhance affordability for both pharmacy and medical benefit drugs as well as program optimization for self-funded clients. Will work closely with executive leadership across multiple areas including Sales, Product, Customer Service, Provider Network, and multiple health system partners to exceed customer expectations. In addition, the Senior Director of Health Plan Pharmacy Operations ensures that Avera Health Plans PBM meets or exceeds commitments for service and quality and drives member and physician engagement with pharmacy services to measurably improve satisfaction. Will be responsible for thought leadership in pharmacy innovation to improve key quality and service results and will build, inspire, and engage a high-performance team to serve Avera Health Plans members and customers. Will maintain a solid understanding of system strategies and knowledge of the marketplace and incorporate these concepts into an overall medication and pharmacy services plan. What you will do Develop and execute pharmacy strategies that align with the corporate and divisional objectives. Strategies focus on developing and defining procedures and systems to support and achieve high pharmacy carve-in rates, and long-term goals and measures that are consistent with Avera Health Plans strategy. Cascade and communicate strategy and initiatives to Avera Health Plans and Avera Health business owners, team members, customers, and stakeholders. Provide strong leadership to motivate team and build trust. Provide strategic oversight to the Pharmacy & Therapeutics (P&T) committee as needed. Focus on delivering, in aggregate, the lowest net spend and trend through greater engagement with providers and members, targeted clinical programs, and an outsourced Pharmacy Benefits Manager (PBM) relationship. Lead the design and implementation of continuous improvements and enhancements of the Pharmacy program (including the benefit designs, formularies, etc.) using data and analytics. Assure lowest net spend and trend vs. market competitors while optimizing members pharmaceutical value and improving efficiency and service levels. Provide pharmacy direction and input to cross-functional teams to inform product development and innovation; provide pharmacy subject matter expertise and guidance regarding benefit design/redesign to ensure efficient pharmacy and medical benefit drug spend. Lead and manage collaboration with the Sales team to support the renewal, RFP, and new sales customer activities. Provide consultation to ensure appropriate pharmacy and medical drug benefit strategies are recommended, presented, and implemented. Develop, maintain, and strategically leverage strong rapport with external relationships such as PBM, local pharmacy associations, provider groups, employer groups and brokers. Ensure market competitive PBM and Specialty Pharmacy results while focusing on developing long- term value for customers through clinical pharmacy program innovation. Provide leadership and oversight of relationships with legislative and regulatory bodies. Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer. Required Education, License/Certification, or Work Experience: Pharmacist - Board of Pharmacy An active license in the state of practice Upon Hire Pharmacist - Board of Pharmacy Pharmacist - other states as required upon request Pharmacotherapy Specialty Certification (BCPS) - Board of Pharmacy Specialties (BPS) Upon Hire 4-6 years Progressive leadership experience within a health plan or PBM. 7-9 years Healthcare industry, managed care, or PBM experience, or combination. Preferred Education, License/Certification, or Work Experience: Doctorate (PHD) Doctorate of Pharmacy (Pharm. D). Master's In Business Administration, Healthcare Administration, or Healthcare Management. Certificate of Completion (COC) - American Society of Health-System Pharmacists (ASHP) Awarded by the residency program accredited by ASHP (American Society of Health-System Pharmacists) Upon Hire Expectations and Standards Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable. Benefits You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. PTO available day 1 for eligible hires. Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org. At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.
