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Senior Infrastructure Engineer (AWS / SaaS Platform)
This is a remote position. Senior Infrastructure Engineer (AWS / SaaS Platform) First Due, a leading public safety software company, is searching for an experienced Senior Infrastructure Engineer to help lead the evolution of our mission-critical SaaS platform. This role will drive strategic cloud infrastructure projects on AWS, enhance system reliability, and ensure our services scale seamlessly as we grow. The ideal candidate will combine deep technical expertise with a strategic mindset, helping shape the future of our cloud and data architecture. Key Responsibilities: • Lead and execute strategic infrastructure initiatives across AWS to ensure scalability, security, and reliability of our production systems. • Design, build, and maintain core infrastructure services, including networking, compute, storage, and arenaflex/CD pipelines supporting a multi-tenant SaaS environment. • Develop and implement proactive monitoring and alerting systems to ensure optimal performance and early detection of issues. • Improve observability through better logging, metrics, and tracing to drive faster root cause analysis and continuous service improvement. • Collaborate with engineering teams to ensure infrastructure supports fast, safe deployments and high uptime SLAs. • Assist in defining and executing the cloud infrastructure roadmap, including long-term scalability, arenaflex optimization, and automation goals. • Own and optimize PostgreSQL database operations, while also evaluating and recommending future data storage and management technologies (e.g., NoSQL, managed data services, or distributed databases). • Enhance disaster recovery, high availability, and incident response strategies for critical services. • Contribute to security posture improvements, including IAM design, encryption, network security, and compliance alignment. • Mentor junior team members and promote best practices for infrastructure-as-code, automation, and cloud governance. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities required of this role. Key Qualifications and Experience Required: • 5–8+ years of hands-on experience in cloud infrastructure engineering, including AWS services such as EC2, ECS/EKS, S3, RDS, ElastiCache, CloudFormation, Lambda, and VPC design. • Strong background in Linux systems administration and infrastructure-as-code (Terraform, CloudFormation, Ansible or similar). • Proven experience in monitoring, alerting, and observability tooling (Datadog, Prometheus, Grafana, CloudWatch, etc.). • Solid understanding of networking, security best practices, and arenaflex/CD automation. • Experience with PostgreSQL administration, performance tuning, and scaling in a cloud environment. • Proficiency in at least one scripting language (Python, Bash, Go, etc.). • A strategic mindset with the ability to balance innovation, reliability, and operational excellence. • Strong communication and collaboration skills to partner with cross-functional teams. • A passion for building resilient, automated systems that scale with the business. • The initiative to identify and lead improvements in infrastructure efficiency and reliability. Preferred: • Experience with Kubernetes or container orchestration platforms. • Knowledge of data infrastructure beyond relational databases (e.g., DynamoDB, Redis, or Snowflake). • Familiarity with distributed systems design and resilient architectures. • Exposure to compliance frameworks (SOC2, ISO27001, HIPAA, NIST 800-53, PCI DSS) and secure infrastructure patterns. • Prior experience in SaaS environments or other high-availability production systems. We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply. All applicants must be authorized to work for any US employer in the United States. Locality Media is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more. If you are a resident of a state with wage transparency laws, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. About First Due First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation. Locality Media LLC dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, LLC. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here. Apply tot his job
