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Senior System Analyst - Service Delivery - Decatur, IL
About the position
Senior System Analyst - Service Delivery - Decatur, IL This is an Exempt level position. Remote or Relocation to Erlanger, KY or Decatur, IL. Position Summary: The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the Sr. System Analyst will work closely with the Service Delivery Leader, Technical Analysts, Business Users, and Application and Infrastructure support teams to develop, document and deliver process and systems solutions which enable ADM’s strategy. This role would progress to becoming subject matter expert on how the technology supports our business processes. The successful candidate will have prior knowledge and experience in transportation management processes. Ideally will have experience with Mcleod, CICS and IMS systems in Order Processing, Trucking and Freight Accrual.
Responsibilities
- Provide deep functional expertise for applications & products supporting one or more process areas.
- Provide input into system fit/gap analysis and design decisions.
- Write detailed functional and provide input technical designs for business requests, partnering with business and development teams as needed.
- Share knowledge of risks and opportunities to improve efficiency and effectiveness within the respective process area.
- Provide process and functional expertise, engaging technical teams as required to resolve escalated support issues.
- Provide process and functional expertise and support for merger and acquisition efforts.
- Provide regular and accurate status updates and other documentation to management and team members for assigned support and enhancement work.
Requirements
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlines
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Exhibits ability to work both in a geographically diverse team environment and independently
- Ability to maintain confidentiality
- Strong analytical, organization, time management, facilitation, and process management skills
- Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
- Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed
- Knowledge of how current trends and technology can address identified business needs and capabilities a plus
- Interact and deal effectively with all levels of employees while maintaining a professional manner
- Maintains a positive work environment through teamwork & conflict resolution
- Strong problem solving and communication skills
- Familiarity with McLeod Powerbroker usage and navigation
- Familiarity with IMS system usage and navigation
- Bachelor’s degree related to Information Systems, Business or other relevant academic discipline with a minimum 4 years job experience in IT or process area(s) preferred
- Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
- ADM requires the successful completion of a background check.
Nice-to-haves
- Ideally will have experience with Mcleod, CICS and IMS systems in Order Processing, Trucking and Freight Accrual.
Benefits
- In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
- Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
- Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
- Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
- Additional benefits include:
- Paid time off including paid holidays.
- Adoption assistance and paid maternity and parental leave.
- Tuition assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
- Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
