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Sr Accts Receivable Rep
This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy.
Job will require onsite work for 6 weeks or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.
Overview:
- The purpose of this position is to manage accounts receivable for an assigned portfolio of customers, generally $5 to $20 million, to ensure timely collection of invoices, minimize losses, identify and assist in the resolution of customer disputes, and deliver outstanding and personalized customer service.
- Manages assigned portfolio of accounts (ranging from $5 to $20 million & 50 to 125 accts by monitoring account balances and agings, establishing strong relationships with customers, including an understanding of their business, ensuring the timely payment of their account, and the identifying and recording any problems or disputes in accordance with company's collection action policy.
- Minimizes risk of loss by identifying potentially high-risk accounts (excessive delinquency, exceeds credit limit, negative trends) and making appropriate recommendations to management on corrective action (account restriction, cod, holding shipments, etc.).
- Provides customer service by interacting with assigned customers via phone, e-mail, etc. On a regular basis, answering customer inquiries and providing documentation, information and research needed to ensure customers have all necessary information to approve, and process invoices for payment in a timely manner and within company's terms.
- Adheres to and recommends enhancements to company and department policies and procedures to ensure proper and effective internal controls over the billing-to-cash cycle.
- Establishes strong relationships within company (sales, operations, customer service, account management, credit) and with customer to understand and ensure timely billing, payment, resolution of problems and discrepancies, including making recommendations for improvements in billing-to-cash cycle and working capital position.
- Coordinates flow of information between the customer and the cash application department in order to ensure the timely and proper processing of customer payment, adjustments, refunds and assists in problem resolution.
- Works closely with the credit department in monitoring and managing the credit risk of accounts within assigned portfolio and in obtaining need information on which to base credit decisions.
- Coordinates information flow between the customer and the billing resolution group in order to ensure timely resolution of billing issues causing the customer to defer payment of invoices.
- Determines root cause of issues whenever possible, particularly those caused by customer's payment process.
- Works with managers to establish personal goals and objectives on annual basis coincide with company/dept goals. Establishes methodology to monitor results and progress towards achievement of goals.
- May perform other duties for specific accounts as needed including audit or validation of customer billing statements to ensure accuracy and timely issuance; review, analysis and resolution of third party audits/ claims; oversight of are for accounts on global basis.
- Conducts research and resolution of outstanding refund checks to support abandoned property laws and reporting. Performs other duties as assigned.
Experience:
- Associate's degree in accounting or business administration or four (4) years equivalent experience is required.
- Three (3) years of commercial collections experience. Excellent communication and interpersonal skills.
- Self-starter with detail orientation.
- Demonstrated independent problem solving skills required.
- Ability to make sound decisions based on policies, processes, and knowledge as it relates to the customer, company, operations, and finance. Knowledge of company's billing and financial systems is preferred.
- Ability to operate in windows environment including experience with Excel and word.
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: 17.43 - 33.06 USD Hourly
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
