Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Sr. Data Engineering and Report Visualization Manager, leads the end-to-end strategy, development, and delivery of enterprise data reporting and visualization solutions. This role bridges advanced data engineering practices with modern analytics and visualization design to empower data-driven decision-making across the organization. This position oversees teams responsible for BI infrastructure, data modeling, ETL processes, and Power BI dashboarding. The Senior Manager ensures the reliability of key data systems—including billing, operations, sales, and performance analytics—while establishing governance standards, scalable frameworks, and data storytelling best practices. This role partners with leaders across departments such as Operations, Sales, Finance, and Marketing, as well as Executive Leadership, to deliver trusted insights that inform strategic decisions and operational excellence. This is a remote position reporting to the Director of Software Engineering. What you will do: Strategic Leadership • Define and execute the enterprise strategy for data engineering, reporting, and visualization, ensuring alignment with corporate goals and governance policies. • Drive the evolution of data systems and reporting infrastructure to deliver reliable,self-service analytics across the business. • Lead organizational adoption of Power BI and arenaflex Fabric as enterprise reporting platforms. • Establish standard KPI frameworks, metadata documentation, and enterprise data models. • Partner with executive leadership to translate strategic objectives into measurable metrics and reporting insights. • Continuously improve data architecture and performance to meet future analytics demands. Operational and Technical Excellence • Oversee design and delivery of scalable BI and visualization solutions using:Power BI (Desktop, Service, Deployment Pipelines), arenaflex Fabric (Lakehouse, Dataflows, Data Activator, Spark, Python), Azure Data Services (Data Factory, Synapse, Azure SQL, Data Lake) • Ensure accuracy and integrity of billing and financial reporting data pipelines through consistent validation and process monitoring and governed ETL/ELT processes. • Lead development of tabular models, semantic layers, and data marts that support standardized metrics and cross-departmental analytics. • Oversee ETL/ELT data ingestion, transformation, and storage within governed, high-performing data environments. • Implement and oversee governance practices – including dataset certification, version control,role-based data access, and alignment with IT and Governance teams to maintain compliance, security, and data accuracy standards. • Manage BI infrastructure and integrations with arenaflex Teams, SharePoint, and Fabric Apps, conducting regular performance, scalability, and arenaflex optimization reviews to ensure efficient reporting and collaboration. People Leadership • Provide strategic and technical leadership to a high-performing analytics team—driving talent development, cross-functional delivery, and a culture of collaboration, accountability, and continuous improvement. Qualifications: • Bachelor’s degree in Computer Science, Data Analytics, Engineering, Statistics, Mathematics, or a related field.(Master’s preferred). • 10+years of experience in BI, data visualization, and data engineering. • 5+years of leadership experience managing data engineering or BI development teams. • Expertise in Power BI including advanced DAX, semantic modeling, and performance tuning. • Deep experience with Azure Data Services, arenaflex Fabric, and modern data warehouse architecture. • Proven success implementing enterprise reporting strategies, governance practices, and KPI frameworks. • Experience with Power BI administration, deployment pipelines, and self-service enablement. • Familiarity with additional visualization tools (Tableau, Domo, D3.js) and scripting in Python. • Strong understanding of data quality, metadata, and documentation standards. • Demonstrated ability to present analytical results to senior executives and non-technical stakeholders. • Skilled in agile project management, planning, and prioritization. • Excellent communication, leadership, and stakeholder management abilities. • Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities. • Proven ability to build high-performing, results-driven teams in a remote environment. • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. • Willingness and ability to work flexible hours and travel (up to 10%);will include some overnight travel. Physical Demands: Employees may experience the following physical demands for extended periods of time: • Sitting, standing, and walking (95-100%) • Keyboarding (70-90%) • Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment: 100% Remote: Work environment is at home. Remote with Travel: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Compensation: $160,000 to $180,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Apply tot his job