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Sr Manager, Ronald McDonald House, MIsson Partnership Support Team
About the position
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewRonald McDonald House strives to be part of the solution to the challenges families face when a child needs healthcare, whether that means staying close to a hospitalized child, affording to remain together while a child undergoes treatment far from home, or accessing basic medical and dental care in underserved communities. Through our resources and community partnerships, we help families gain access to healthcare services and stay together during critical moments in their children’s lives. We are enjoying the flexibility of a hybrid work model, in which Ronald McDonald House Global employees spend part of their week connecting with co-workers in our innovative McDonald’s headquarters in the booming West Loop of downtown Chicago. For more information, visit ronaldmcdonaldhouse.org. The Mission Partnership Team is dedicated to strengthening and supporting an international community of affiliated or national Chapters. They are passionate about managing relationships, building capacity, growing strategically, aligning efforts, and managing risks globally. The Mission Partnership Support Team functions as a service center of all global processes and resources that enable compliance, organizational/Chapter excellence, and program development. The Senior Manager, Mission Partnership Support Team leads this team, stewarding the development of a world-class global resource and support infrastructure while working cross-functionally to enable capacity building of Chapters and ensuring the availability of timely and accurate Chapter and program data for impact reporting, insights, and more.
Responsibilities
- Enable Compliance
- Lead all aspects of compliance processes related to organizational agreements, standards, Chapter licenses, and RMH policies, including Sub-License Agreements and related actions.
- Lead review and maintenance of the Global Sub-License Agreement.
- Partner with collaborators to ensure consistent review and rollout of Chapter-facing policies and standards.
- Enable Organizational Effectiveness / Chapter Excellence
- Lead the Chapter Excellence assessment process globally and drive continuous improvement.
- Partner with Mission Enablement to develop tools and resources addressing identified gaps.
- Lead all aspects of development of standardized tools, benchmarking, and guideline sharing across Chapters.
- Govern processes supporting Global Action Teams, program development, and facilities and sustainability initiatives.
- Cross-Functional Collaboration
- Partner with Research & Insights to ensure data quality, accuracy, and effective use.
- Collaborate with Grants, Development, and Learning & Development teams to support Chapter needs and capability building.
- Build and maintain strategic internal partnerships.
- Team Leadership & Management
- Provide strategic leadership to the Mission Partnership Support Team, ensuring global consistency.
- Ensure delivery of tools, resources, and processes that enable efficient operations.
- Own team planning, prioritization, and engagement rhythms.
- Lead, coach, and develop team members.
Requirements
- Bachelor’s degree in a related field
- A minimum of eight years' experience in project management, resource development and/or communications
- Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective.
- Strong ability to work with multi-disciplined teams and influence consensus-building.
- Demonstrated ability to work on multiple projects simultaneously while managing deadlines.
- Exceptional verbal and written communication skills.
- Energy and passion for the RMHC mission.
Nice-to-haves
- Recent experience working with the nonprofit sector, preferred
Benefits
- This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
- This position is eligible for a bonus, calculated based on individual and company performance.
- This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
