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Sr. Program Manager, Managed Care Growth
About the position
This role will lead and organize Oak Street’s Insurance Agent (IA) Engagement Program logistics, implementation, reporting and accounts payable process, as well as other training and IA Engagement program management and development. Insurance Agents are crucial partners for Oak Street Health as they work directly with members of the communities we serve to connect them with healthcare that best meets their needs. The role will involve interdepartmental engagement as it spans across marketing, IT business analysts, technical development staff and business subject matter experts. The Program Director will work across teams to ensure development projects are driven to completion to generate business results. This includes clearly communicating workflow and metrics across key stakeholders, providing regular status and project updates to leadership, and working within governance and compliance processes. This is a fast-paced, high-visibility role to ensure that we are driving growth, innovation and improvement rapidly and consistently across the organization, as well as following through with program iterations that improve efficiencies and competitive advantages for our IA Engagement growth model. A critical component will be the cross functional nature of this role and how the program manager will ensure that there is visibility across pertinent departments. Training, education, and direct engagement of new and existing field Regional Partnership Managers will be another integral responsibility of the role, including monthly and quarterly internal oversight of regional and state IA Engagement growth metrics and results validation.
Responsibilities
- Ownership and management of IA Engagement field program development process, such as IA/agency marketing support and other lead development programs, to ensure projects are launched, managed, and documented in accordance with agreed upon Oak Street Health growth targets and expectations.
- Work closely with the Business Analyst(s) to ensure proper analyses, standards, and financial accounting are followed in running of the various IA Engagement Programs.
- Update development standards and work across the specific interdepartmental (marketing, legal/compliance, BI, SF, etc.) teams to ensure process, procedures and program execution meets and exceeds expectations and goals, including updates and iterations to each IA Engagement program playbook and training content.
- Work in conjunction with the field and internal teams to develop managed care tools and interventions to support field and telehealth managed care growth.
- Work closely with the Directors of Managed Care and the VP of Managed Care Growth to ensure projects are on cadence and following the correct procedures, compliance, and approvals.
- Work closely with central, divisional, and regional leaders to ensure organizational priorities and local execution are aligned.
- Provide gap coverage for open RPM positions, including interfacing with local external stakeholders and internal RVP’s and outreach personnel.
- Work with Divisional Directors of Managed Care Growth in training/development of the RPM cohort, including running 1:1’s and weekly Cohort meetings.
- Work closely with the expansion team to support new centers and new markets prior to filling RPM roles.
- Manage key assigned regional and national FMO programming in coordination with carrier and vendor collaborations.
- Build and communicate strategic key programs and interventions to outreach and the RPM’s, as well as manage any vendor processes, checklists and marketing invoices.
- Other duties, as needed.
Requirements
- Deep project/program management expertise
- Training development and implementation expertise
- Ability to build the trust and confidence of a wide range of stakeholders
- Incredible level of organization and detail orientation
- Someone who connects the dots between teams — a proactive communicator who puts individual projects and programs into broader organizational objectives
- Tech savvy, understanding of Salesforce and reporting a plus, or other related customer relationship management (CRM) tools
- Positive, persistent approach
- Willingness to stretch outside of their comfort zone, including taking on challenges outside of the scope of their role when needed
- Quick learner comfortable with a high level of ambiguity
- US work authorization
- Someone who embodies being Oaky
Benefits
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
