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SSD - Clerk V
About the position
Social Service Department Circuit Court of Cook County TITLE: Clerk V DIVISION: Clerical GRADE: 11 SALARY: \$47,880 UNION: AFSCME 3696 REPORTS TO: Support Staff Supervisor / Regional Manager ESSENTIAL DUTIES AND RESPONSIBILITIES: Input data into the case management system, including the creation of new cases, information obtained from history sheets and files, warrant information, case dispositions, violations, petition information, and closing cases. Perform record checks on clients, including determining aliases used. Print, mail, and/or deliver case materials as appropriate. Answer, screen, and forward incoming calls; take and deliver messages. Schedule and prepare appointments for clients utilizing Outlook calendar. Maintain daily attendance logs regarding client appointments at the office. Act as backup for the front desk receptionist. Process, sort, and deliver incoming and outgoing mail/packages. Proofread data to ensure accuracy and high-quality work product. Provide backup for other support staff on an as-needed basis. Assist in the Records Room when needed, including filing and boxing closed case files. Perform all other duties as assigned. DESIRED SKILLS, KNOWLEDGE, AND ABILITIES: High School graduate or G.E.D. equivalent. Knowledge of Microsoft Word and Excel programs, including ability to create documents and spreadsheets, and accurate typing skills (45 wpm). Willingness to learn department’s case management system (PROMIS/cFive), which is utilized to enter case-related data Possess strong language mechanics – grammar, sentence structure, and spelling, proofreading skills. Attentiveness to detail and sensitivity to issues of confidentiality and professionalism. Possess excellent filing and organizational skills. Demonstrates stability under pressure or opposition. Ability to perform a variety of tasks, often changing assignments on short notice. Ability to professionally work and interact with staff, the public, and defendants/probationers. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: May include weekends and holidays. Sit/work in front of a computer screen for extended periods of time. Able to ambulate throughout the office. Intermittently twist to reach equipment or supplies surrounding the desk. Perform simple grasping and fine manipulation. Strength to lift files weighing up to 20 pounds. Use telephone and computer keyboard on a daily basis. Possess the ability to work in person 100% of the scheduled work week. The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the duties to be performed under the job title or those to be performed temporarily outside an employee’s normal line of work. This position requires a pre-employment drug screening and criminal background check. Applicants are advised that as a Drug Free Workplace, use of medical or recreational marijuana is prohibited and will disqualify a candidate from employment. All offers of employment are contingent upon successful completion of all required screening criteria. Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page . Please apply by filling out the application at our Career Page . THE CIRCUIT COURT OF COOK COUNTY, ILLINOIS IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation
Responsibilities
- Input data into the case management system, including the creation of new cases, information obtained from history sheets and files, warrant information, case dispositions, violations, petition information, and closing cases.
- Perform record checks on clients, including determining aliases used.
- Print, mail, and/or deliver case materials as appropriate.
- Answer, screen, and forward incoming calls; take and deliver messages.
- Schedule and prepare appointments for clients utilizing Outlook calendar.
- Maintain daily attendance logs regarding client appointments at the office.
- Act as backup for the front desk receptionist.
- Process, sort, and deliver incoming and outgoing mail/packages.
- Proofread data to ensure accuracy and high-quality work product.
- Provide backup for other support staff on an as-needed basis.
- Assist in the Records Room when needed, including filing and boxing closed case files.
- Perform all other duties as assigned.
Requirements
- High School graduate or G.E.D. equivalent.
- Knowledge of Microsoft Word and Excel programs, including ability to create documents and spreadsheets, and accurate typing skills (45 wpm).
- Willingness to learn department’s case management system (PROMIS/cFive), which is utilized to enter case-related data
- Possess strong language mechanics – grammar, sentence structure, and spelling, proofreading skills.
- Attentiveness to detail and sensitivity to issues of confidentiality and professionalism.
- Possess excellent filing and organizational skills.
- Demonstrates stability under pressure or opposition.
- Ability to perform a variety of tasks, often changing assignments on short notice.
- Ability to professionally work and interact with staff, the public, and defendants/probationers.
