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Strategic Partnerships Coordinator
About the position
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. The Strategic Partnership Coordinator supports the administration and reconciliation of partnership programs, resolves insurance membership-related issues, and facilitates effective communication with vendors, partners, and in-gym teams to ensure smooth operations.
Responsibilities
- Perform administrative functions using ABC and Excel and learn basics of Welld and partner portals as needed.
- Reconciliation of reporting, auditing and editing systems accordingly.
- Support membership service functions including:
- Resolve insurance audit issues
- Correct invalid IDs
- Address member check-in concerns
- Communication with vendors, partners and gyms to resolve issues efficiently.
- Work directly with our in-gym team members to assist and resolve outstanding insurance members and any other partnership member issues
- Other duties as business requires
Requirements
- Knowledgeable in Excel (will prepare and use spreadsheets to help track and analyze data).
- Knowledgeable or to be trained in using Ignite/ABC as it relates to insurance members and other strategic partnership members.
- Knowledgeable in Outlook for sending and receiving emails and Teams for internal communication.
- Customer service communication skills.
- Must successfully pass background check.
- High level of professionalism and dependability.
- Self motivated and driven in a hybrid work environment.
- Strong customer service skills and a positive attitude, even in high-pressure situations.
- Ability to multitask and prioritize in a fast-paced environment.
Benefits
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
- 401(k) + Company matching!
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.
