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Talent Acquisition Lead (Call Center)
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
We're building a high-performing, people-first Call Center organization, where hiring quality directly shapes employee experience and customer outcomes. If you thrive in fast-paced environments and want to build recruitment capability that scales, this role is for you.
As the Talent Acquisition Lead, you'll drive end-to-end recruitment for our Call Center operations, partnering closely with Operations and HR to support hiring ramp-ups, stabilize workforce capacity, and deliver a strong candidate experience.
In this Role, you'll get to
Lead high-volume recruitment for call center roles, including frontline agents, team leaders, and support functions, across ramp-ups, backfills, and expansion phases
Own end-to-end recruitment delivery, from sourcing and screening to interview coordination, offer management, and onboarding handover
Build and maintain strong talent pipelines to ensure hiring readiness and minimize time-to-fill
Deliver hiring targets through disciplined execution, clear prioritization, and close tracking of daily and weekly recruitment progress
Partner closely with Call Center Operations, BU TA team and HRBP to align manpower planning, hiring timelines, and role expectations
Translate business hiring needs into clear sourcing strategies and assessment criteria
Use recruitment data and insights (e.g. funnel conversion, pass rates, offer acceptance, early attrition) to identify gaps and continuously improve hiring outcomes
Coach, guide, and support the TA team, providing direction, feedback, and hands-on support during peak hiring periods
Drive consistent interview practices and hiring standards across stakeholders
Ensure a positive, professional candidate experience across all touchpoints
Ensure recruitment activities comply with local labor laws, internal policies, and data privacy requirements
Support employer branding initiatives, referrals, and hiring campaigns to strengthen the talent pipeline
What you'll Need to Succeed
6-8 years of experience in Talent Acquisition, with strong exposure to call center / volume hiring
Proven ability to hire at scale in fast-moving, operations-driven environments
Strong stakeholder management, communication and influencing skills
Data-driven mindset with experience using recruitment metrics to improve outcomes
Experience with ATS and recruitment systems
Experience leading, coaching or mentoring TA team members
Hands-on, resilient, and comfortable operating in high-pressure, high-volume hiring environments
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
