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Team Lead-Ferguson, MO
<p> <p> <b> Job Description</b> </p> </p> <p> <b> ARE YOU CUSTOMER OBSESSED?</b> </p> <li> You are responsible for executing best in class sales and service strategies.</li> <li> Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise. </li> <li> Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience</li> <li> You will leverage technology to enhance the customer service experience for our internal and external customers.</li> <li> You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers. </li> <li> Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics</li> <p> <b> WHAT DO YOU BRING TO THE PARTY? </b> </p> <li> Do you possess prior retail management experience? </li> <li> Can you lead a team in a dynamic and fast-paced environment? </li> <li> Are you obsessed with ensuring that your customers are beyond satisfied?</li> <li> Are you adaptable and able to manage change daily through your team? </li> <li> Do you possess strong communication skills and the ability to build relationships with your staff and customers?</li> <p> <b> RESULTS MATTER </b> </p> <li> Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.</li> <li> You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.</li> <li> You will assist the Store Team Leader with team onboarding and learning.</li> <li> You will continuously direct and coach store team members.</li> <li> You will support the Store Team Leader in holding associates accountable to expectations.</li> <li> Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).</li> <li> Team leads are responsible for creating an environment that promotes associate engagement and retention.</li> <li> As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store. </li> <p> <b> Expected Salary Range: $xx,xxx - $xx,xxx</b> </p> <p> <b> The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.</b> </p> <p> <p> <b> Requirements</b> </p> </p> <p> <b> PHYSICAL REQUIREMENTS</b> </p> <li> The replenishment process will require you to lift, push and pull up to 25lbs daily.</li> <li> Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.</li> <li> Climbing ladders is required to re-stock and obtain merchandise for our customers.</li> <li> Ringing transactions on a register is required. </li> <li> Utilization of our helium system to fulfill customer orders is required.</li> <p> <b> PARTY PERKS AND REWARDS</b> </p> <li> Comprehensive Benefit Plan</li> <li> 401(K) Program </li> <li> Tuition Reimbursement</li> <li> Competitive salary</li> <li> Fun working environment </li> <li> Generous associate discount</li> <li> Lifestyle benefits</li>
