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Technical Product/Program Manager (Ecosystem Health)
Requirements
- 5-7 years of product and program management experience, ideally at a consumer-facing tech company ,
- Technical fluency: You're comfortable working directly with engineers and data scientists, discussing model performance, API integrations, system architecture, and technical tradeoffs ,
- Hands-on execution mindset: You thrive in the details of building and operating systems, not just setting strategy ,
- Strong analytical skills: You can work with data to diagnose problems, define success metrics, and validate that solutions are working ,
- Familiarity with AI/ML systems is a plus — you don't need to build models yourself, but you should understand how to evaluate their performance and translate business requirements into model objectives ,
- Cross-functional collaboration: You can influence engineering priorities, partner with legal and policy teams, and work with operations to understand real-world impact ,
- User empathy with risk awareness: You balance protecting users with enabling authentic connection, understanding the nuances of privacy and discretion in the GBTQ+ community ,
- Clear communication: You can explain complex technical and safety topics to diverse audiences and write crisp product requirements ,
- While this is a role that spans product and program management, prior experience or exposure to data science, software engineering, or other data-driven functions is highly valued ,
- Experience in trust & safety, fraud prevention, or content moderation — you understand the challenges of fighting spam, scams, fake accounts, and abusive behavior at scale
What the job involves
- We're looking for a Technical Product / Program Manager, Ecosystem Health to own and execute our moderation program and strengthen the integrity of Grindr's platform ,
- This role focuses on the day-to-day operations and technical execution of our trust & safety systems, working hands-on to combat fraud, spam, scams, abuse, and bad actors across our ecosystem ,
- You'll be deeply involved in building and optimizing AI/ML-powered moderation systems, implementing age assurance solutions across different regulatory environments, and developing features that enhance user trust and authenticity ,
- This is a high-impact role for someone who combines technical fluency with product thinking — someone who can work closely with engineering and data science teams to translate safety requirements into scalable, automated solutions while managing the operational realities of running a global moderation program ,
- Drive Moderation Operations: Own the day-to-day performance and effectiveness of our moderation and fraud prevention systems, monitoring key metrics around fraud, spam, scams, fake accounts, harassment, and other malicious behaviors while partnering with Customer Experience to identify gaps and prioritize improvements ,
- Build Scaled AI/ML Systems: Partner closely with our DS/ML and engineering teams to build and maintain scaled ML + GenAI based moderation tools to keep Grindr safe ,
- Grow User Trust: Explore and deliver features as part of a broader trust and authenticity roadmap to address user and business needs including age assurance and user authenticity for a community that values discretion and privacy ,
- Data-Driven Decision Making: Define and monitor metrics that measure fraud, risk, and ecosystem health; use data insights to proactively reduce exposure and improve user experience ,
- Crisis & Incident Response: Support cross-functional response plans for incidents impacting platform integrity and user safety
