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Technical Support Specialist – Storecove – Hilversum
Jobid=457557c33633 (0.0321) De Technical Support Specialist is het eerste aanspreekpunt voor onze klanten bij vragen of problemen met onze E-Invoicing producten en diensten. Je draagt zorg voor snelle, vriendelijke en oplossingsgerichte ondersteuning en helpt klanten succesvol te zijn met Storecove. Jouw rol Beantwoorden van inbound support verzoeken via e-mail, ticketing systeem, telefoon en chat. Analyseren en oplossen van functionele en technische vragen rond E-Invoicing, integraties en API’s Registreren en opvolgen van support cases in het ticketing systeem Snel en nauwkeurig troubleshooten van klantproblemen Escaleren van complexe technische issues naar Engineering of Product teams Proactieve terugkoppeling naar klanten over status en oplossingen Bijdragen aan de interne en externe kennisbank met heldere instructies, FAQ’s en tutorial-artikelen Actief feedback geven op herhaalde vragen om productdocumentatie te verbeteren Proactief contact onderhouden met klanten om issues op te lossen en verwachtingen te managen Zorgen voor een consistente en positieve customer experience Wie we zoeken ervaring op een technische helpdesk Affiniteit met IT (E-Invoicing) en software Ervaring met ticketing systemen Uitstekende Nederlandse en goede Engelse communicatieve vaardigheden Teamplayer maar zelfstandig in aanpak Stressbestendig en flexibel in een dynamische SaaS omgeving Stressbestendig en flexibel in een dynamische SaaS omgeving Wat we bieden Uitdagende rol binnen een snelgroeiende SaaS scale-up Mogelijkheid om mee te denken over product- en procesverbeteringen Professionele leermogelijkheden en groeipad Marktconform salaris + secundaire arbeidsvoorwaarden. Over Storecove Storecove is een snelgroeiend SaaS-bedrijf dat betrouwbare en schaalbare E-Invoicing oplossingen levert aan IT-integrators, cloud-accounting software leveranciers en hun zakelijke klanten. Onze missie is het vereenvoudigen van digitale facturatie wereldwijd via moderne API’s en geïntegreerde platform oplossingen. &Work helpt je verder Storecove werkt samen met &Work. &Work begrijpt dat het belangrijk is om te werken op een plek waar je gewaardeerd wordt, waar je je verder kunt ontwikkelen en waar je de ruimte krijgt om te groeien. Door via &Work te solliciteren, krijg je direct toegang tot hun brede netwerk van werkgevers. &Work kan je helpen bij de introductie bij Storecove, achtergrondinformatie verstrekken, je voorbereiden op gesprekken zodat je jezelf overtuigend kan presenteren en je bijstaan tijdens de onderhandelingen om je een mooie stap vooruit te laten zetten in je carrière. Vacature-informatie Dienstverband: Fulltime Ervaringsniveau: Junior Salaris: €2500 - €5500 Lees hier meer Deel deze vacature: